Same thing here. Spent hours on the phone because when I select the upgrade link under my phone it takes me to a page to trade in and get $750 for my old phone. I show this to wife and she says let’s do it. We want to bring my dads line into our account and then all of us upgrade to the highest unlimited plan. We would have 3 phones, 1 iPad, 1 hotspot and an Apple Watch. That’s a lot of money each month. All our phones are paid off and we want to get the 12pro to take advantage of the 5G. So I check and everyone’s phone has same upgrade link. It goes to page says trade in get $750 for phone. I then drive 1 hour in a snow storm to a store. They tell me it’s only for new customers. I show them the link and explain it is very misleading and false advertising. AT&T give the deal to both new and existing customers. We have been with Verizon for over 20 years. We are given no credit for all the loyalty but new person off the street is treated like gold. AT&T treats their existing customers with respect and tries to keep them with the same offers as new customers. All I wanted was the deal a new customer gets. The upgrade link under my phone is very misleading and false advertising. I tried multiple calls to see if Verizon would honor this misleading “upgrade link”. A lawyer friend, class action firm, found the link very interesting and said he want to look into this bait and switch tactic. So maybe if Verizon doesn’t care about loyal 20+ year customers, like AT&T does, maybe the lawyers can get their attention. Verizon you are the most expensive option I have. You work the best, but I am willing to have slightly less coverage and switch to AT&T for the knowledge that when the time comes to update my phone and data plans I will be treated with the same respect as a new customer, not less as Verizon chooses to do. So I ask what can Verizon do for me?
