Early contract renewal
catreilly
Newbie

Just shy less than 2 mo forcontract renewal, phone screen cracked.  Can't get early renewal and new phone.  Why?  Whats the big deal? I want to renew with Verizon and pay for a new phone?

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12 Replies
Snn5
Legend

You can't really backtrack on a contract and demand anything.  You are asking Verizon to let you break your part of the deal, a 2 year agreement, and they don't have to offer any options at all.  What if you had great service and a great price and had done nothing wrong and then one day Verizon asks you if it is OK to just cut your service or cut your contract down a few months?  Also, you cannot Early Edge with a damaged phone since you have to turn that one in.  If this was the case that people could just buyout their contract and get a new phone every so often then there would be no overlap of service for Verizon to make a profit on and that's not good business.  Also, buying out a contract is the same as cancelling and that is a negative mark on the accounts history, it also would free the number and you'd lose that.  And, if you started a new contract you could lose any rate plan you have that you might like, but when you change and take another contract you possibly lose what might be a good deal.

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catreilly
Newbie

Lets make something clear. I NEVER demanded anything.  I was asking them to 1. Realize that I have a phone that is very difficult to use if not dangerous with a cracked screen.  2.  I only have 2 mo left in this contract it is not cost effective to give me another iPhone 5 when at the end of the contract I will be buying a new one anyway.  Personally I think that is ridiculous. 

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flutterfly8497
Specialist - Level 3

There are options to replace your damaged phone. Insurance or full price.  You are the inflexible party in this. You are refusing every option except yours. You have choices. Don't pretend you don't.  The fact that you don't like the alternatives is your problem. Verizon provides a service,  and is not obligated to replace a broken phone. You can also check places like eBay or swappa to find a gently used (and sometimes never used) replacement.  I just paid $20 to replace my son's with a brand new one...a basic phone, but better than $100 for a different one he didn't like.

catreilly
Newbie

1.  I have to have an iPhone to sync with my iMac at work.  So no other phone would be an option. 

2.  They offered Verizon Edge, I don't want to pay full price for a new iPhone.

3.  I am not saying they are obligated to replace my phone, quite the opposite.  I think that would be a bad idea since I want to upgrade and by a new one when I renew.

I don't appreciate your tone flutterfly8497.  I have been nothing but professional and courteous in this forum and when talking to CSR.  All I was asking was why? I just wanted to know why it was ok for them to renew my contract early if bought the phone they wanted me to or joined the program they were promoting but not when my phone screen cracked and I was in need of a new phone before my renewal date. 

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flutterfly8497
Specialist - Level 3

Whether or not you like my "tone" is irrelevant.  You asked a question,  and the answer is not what you wanted to hear.  I can only assume at this point that you don't have insurance since you haven't replied to that option.  If you require an iPhone for work and this is not negotiable,  then your employer should provide that, OR you can buy a used iPhone or borrow one.

If you subscribe to an internet service which requires a contract,  and your (let's say) only computer breaks before the end of your internet contract,  should the internet provider release you from your contract since you can't use the service due to the broken computer?   I think not. And before anyone starts poking holes in that analogy,  I understand it is not an infallible one...but an analogy by definition is not infallible. 

Is syncing a non Apple phone using iTunes a possibility?  My sister-in-law syncs her iPhone to her Dell computer, via iTunes,  so can it go the other way as well?

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rcschnoor
Legend

There are kiosks in malls everywhere which offer iPhone screen replacements for a price. If you need an iPhone and are not willing to pay full price, you may want to look into that option. You can also ask friends/relatives/co-workers if they have an extra unused iPhone laying around you could use for a couple of months.

What plan do you have? You say you don't want to pay full price for a new iPhone. If you are on a More Everything plan, you are not really paying full price for the phone since you get a discount every month on your line access fee when making an Edge purchase.

The reason why Verizon won't do it is because it is company policy. They will excuse that policy up to a point, but 2 months is past that point. Keep trying back at Verizon stores. Some may let you purchase a discounted upgrade earlier than others. My guess is the best you would get is 1-2 weeks early though.

Whatever you do, don't let them talk you into an Early Edge purchase because you would be required to return your damaged iPhone which would result in another charge when returning a damaged phone.

dad_of_2
Specialist - Level 1

Sorry catreilly everyone is right here. You agreed to a 2 year contract. Untill then, you are kind of stuck with your phone. (my vote would be to get it fixed at a mall kiosk or something like that). They did give you some options (which they did not need to do) and they won't work for you.  Sorry. When your upgrade is ready, then you can enjoy your new phone. Smiley Happy

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catreilly
Newbie

Hello,

Thank you and yes I have looked into that option already.  The plan I have is More Everything Loyalty Plan and no I don't want to do the Edge program for several reasons.  Thank you for your reply. 

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wynnnj1977
Enthusiast - Level 3

Catreilly,

   If you want only iPhone (or any android if all matter), you can check at eBay, swappa, or even craigslist (more local) for a used one. You will be very surprised how good they are. Just make sure it has a good ESN.

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flutterfly8497
Specialist - Level 3

Because the two year contract you signed has not expired. You can use insurance if you have it or pay full price. You have to fulfill one obligation before agreeing to another.

Snn5
Legend

Upgrading early is never done more than a week before contract end.  Unfortunately, VZW won't even allow you to pay off the remaining amount and upgrade while keeping the same contract date.

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catreilly
Newbie

Why?  I don't understand what the big deal is.  I offered to "buy out my contract" and one CSR said 7 days before renewal date and another one said 1 mo?  My screen is cracked...which makes it difficult to see the screen.  I was offered a early renewal IF I got a Galaxy phone and on another occasion IF I did the Verizon Edge program. So I can renew early IF I do what they want but not because my screen cracked? I only have less than 2 mo until renewal, I do not want a new iphone 5 to replace the one I have for only 2 mo then renew my contract and buy the new iPhone 6 plus?!?!

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