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Re: Ebill canceled from one bank, cannot be added to another
carmenv01256
Enthusiast - Level 2
‎10-21-2021 09:50 AM

EXACT same thing happening to me and taking me a MONTH of troubleshooting and still no resolution. I think Verizon Wireless needs to hire some new engineers with newer knowledge. No other biller has this issue - only Verizon Wireless. And they keep trying to claim the issue isn't theirs - when it clearly is. It feels pretty unaccountable and hopeless to get fixed. SMH

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Re: Ebill canceled from one bank, cannot be added to another
carmenv01256
Enthusiast - Level 2
‎10-21-2021 09:55 AM

A private note There are TONS of us with the same issue so why not publish something PUBLIC???? Verizon really is a horrible technology company. They seem to get more and more incompetent as the years roll by. This has been an issue for several years - and they refuse accountability so people like you and me end up unable to use the service - mainly because VW has their fingers in their ears singing "la la la la la" so they don't have to listen to their customers.

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Re: Ebill canceled from one bank, cannot be added to another
carmenv01256
Enthusiast - Level 2
‎10-21-2021 10:14 AM

@AMB50 Clearly Verizon Wireless's customers are much more technically savvy than any of the Verizon engineers. I was putting money on it being a cache issue in the Verizon bill system. It doesn't happen to any other biller.

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Re: Ebill canceled from one bank, cannot be added to another
TinaLnba
Enthusiast - Level 2
‎10-29-2021 08:19 AM

Here it is several years later and I too am having the exact same issue.  During one of my conversations with Verizon I did come across the key term "home banking" option as a reference to eBills.  However, it is still not resolved.  The old bank account is now closed and thus shouldn't be allowed to be eBilled.  I am hoping that in a month when I check back that will be enough to break the connection.  (Hint, hint Verizon engineers, this is one solution to fix your system.)

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Re: Ebill canceled from one bank, cannot be added to another
KH-OrnEsh
Moderator Emeritus
‎10-29-2021 08:52 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Ebill canceled from one bank, cannot be added to another
MichelleAB65
Enthusiast - Level 2
‎02-26-2022 04:15 PM

I have to agree - and if I can't trust a company to assist me and provide honest answers why would I provide access to my bank account.  That's a hard "no"

I see myself sending paper checks, after requesting paper bills - cause that seems to be the best way to go

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Re: Ebill canceled from one bank, cannot be added to another
vzw_customer_support
Customer Service Rep
‎02-28-2022 04:22 PM

MichelleAB65, we want to be as transparent as possible regarding your payment options. If there's anything else we can help clear up for you please let us know.

 

- Alan

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