I am re-starting the (closed) conversation about Ebills not working. I have called and sent multiple emails and snail mail to Verizon on this issue.
I was automatically enrolled in autopay when I changed to the new 5G unlimited plan in early 2022. Found out that the autopay failed when I received past due notices. I tried setting it up manually on my VZW app (screenshots attached). Each time it says Autopay was set-up, but the following month found out it was not. Also tried on their website, but it says "Your bank is currently receiving your Verizon bill electronically and you'll need to de-enroll from eBill in order to enroll in Auto Pay. Then, return to My Verizon to enroll in Auto Pay."
If you were previously enrolled in ebills through a bank and subsequently changed banks ebill appears to be "locked" to the previous bank. What's funny is that VZW can't even tell me what bank they are connected to. Despite joint me/VZW calls with two prior banks (similar to what people on the previous thred did). Both banks IT groups told us the accounts are completely closed, web services deactivated, VZW reps maintain that it's not a Verizon issue. Yet, they have no problem removing autopay discounts, and charging late fees because there is no way to set up auto pay.
Question - Why can't verizon break/cancel the connection to the bank?
Good morning. I'm so sorry you're having such a hard time with the billing. Are you able to see any of the payment methods online, under Saved Accounts? -Vanessa
How do I as a customer get support from Verizon with ebills through banks?
I have used ebills for over 10 years now and never had this issue before now.
I am having this exact same issue as this post and I see many others do as well. Since changing from USAA to Chase banking and unenrolling in ebills with Verizon from USAA, I cannot enroll in ebills with Verizon through Chase bank. I have been on the phone with both banks and Verizon numerous times and cannot get this resolved. I successfully moved all of my other ebills with other providers.
Both the USAA and CHASE bank "e-billing" experts believe that the issue is on Verizon's end. It was difficult to get to the right experts at each bank but they have exhausted all options and the fact I have no other issues with other payees it seems logical the issue is on the Verizon side to me as well. USAA made sure I was completely unenrolled with all of my ebills and CHASE confirmed that the response from Verizon is what is preventing enrollment on their end.
I have called Verizon 3 times and I still cannot get through to an ebill expert that understands and they keep insisting setting up auto-pay from the Verizon side which is not what I want and not what I had prior. Also I was receiving the discount for paperless from Verizon using ebills before and they have since added $50/month to my bill for not using auto pay even though they cannot fix my autopay problems.
Description of my issue is below.
This screen is where I end up after trying to enroll in ebills through chase.com.
Here is how I enroll in ebills and you can see how my other providers worked fine after unenrolling from them on the USAA site.
Clicked the text in RED above and this next screen appears.
Clicked on the enroll button above and this next form appears.
After submitting all the details on this form, I get the message above about already being enrolled in the ebill program at Verizon.
Hi drcorso! My name is Bella, and I am your customer service expert, ready to help!
It will be my pleasure to assist you today, in order to proceed I just need to access and verify your account through our secure channel. Can you please click on the link?
Bella or to whom it may concern at Verizon,
The rep that took my chat was unable to assist me after about 2 hours of my time wasted yet again. They still insist that either I am setup for ebills already at Chase or that I have to use Verizon's automatic billing. Verizon auto payments does not work for my business needs. I still cannot find anyone at Verizon that understands how this works and when I ask to escalate this my connection mysteriously gets lost. Just look at how my payments have been made for the past 10 years on my phones, that was ebilling.
I attempted to re-initiate ebills from USAA bank and it will not work either. Based on the other people having issues here with other banks as well I can say with 99% certainty the issue is on the Verizon side of that backend communication.
I refuse to pay an additional $50 per month because Verizon cannot fix ebills. If this cannot be resolved, I will for sure be switching service providers. My ebills transferred over fine from USAA to Chase for AT&T and T-Mobile. I do not understand why this is such a hassle with Verizon.
Furthermore, the rep I chatted with stated that Verizon only supports "One Bill "or something like that and that they do not support ebills with banks. If this is a true statement why do all of my banks offer ebills when I add Verizon as a payee? Maybe Verizon needs to talk to the banks directly to see what the issue is. This is not my problem it is between Verizon and the banks.
This is the error message from USAA Bank when attempting to enroll in ebills from their online banking website:
This is the error message from Chase bank when attempting to enroll in ebills from their online banking website.
We want to make sure you can always reach us in the best way for you. We're certainly available other ways such as on Twitter and Facebook or by phone at 800-922-0204 but we're also glad to help here still. So we can do so I've sent you a private message. Please reply when you can so we can help.
Hello, drcorso. Thank you for reaching out to us with your concern. I regret to hear that you are experiencing issues with the ebill service through your bank. I understand how practical it is to have it all within one source. Are you exclusively trying to set up automatic payment through your bank?~Pamela