Empty Delivery
angelaroseest
Enthusiast - Level 1

I ordered a package and the box delivered was empty. I was never asked to sign for the package. I reached out to FedEx and Verizon and met dead ends on both companies. Anyone have advice on how to get anywhere with this?

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vzw_customer_support
Customer Service Rep

angelaroseest, we are here for you to help in any way we can. So we can discuss the order together, please send us a Private Note! JoseL_VZW

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Tigerstep
Specialist - Level 3

Verizon's policy is to collect a signature before delivery and by failing to do so, the responsibility falls 100% on FedEx.

If they want to fight you on it or deny responsibility, show them this: https://www.verizon.com/support/shipping-faqs/

This is assumimg what you ordered was a phone or another piece of equipment valued at $75 or above. If your package fits under that, FedEx failed to do their job and cannot place blame on the shipper for an empty box. Had a signature been collected and the box was empty, then we can put the blame on Verizon.

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vzw_customer_support
Customer Service Rep

angelaroseest, we are here for you to help in any way we can. So we can discuss the order together, please send us a Private Note! JoseL_VZW