Ending mid call help

At night sometimes my girlfriend will fall asleep on the phone and usually around midnight but sometimes around 11 I get a screaming "WELCOME TO VERIZON WIRELESS, THE PERSON YOU'VE DIALED HAS RESTRICTIONS ON" and it wakes me up every time. I can call my girlfriend no problem so I know there isn't an error with us calling and I've checked our settings and I don't see anything that would restrict us.  I would like some help so this doesnt happen anymore

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