Anyone able to escalate an issue or know who to submit a complaint to in writing. I’m about ready to contact AAA. I bought a iPhone 14 July 1st for same day delivery and it never came. On July 6th I canceled the order. I have not been reimbursed and I’ve called so many times. I was first told it takes 6 weeks which it has been well over, then told any day now, last time i called they said it was never submitted and it would be 3-5 days. That was weeks ago. I’m now getting messages I’ll be charged my 140.00 old phone credit. So ridiculous that they never sent me a phone and haven’t reimbursed my almost 1,000 dollars.
We're terribly sorry for the issues you have encountered. We would like to help as much as we can with this situation. We will be sending you a private message to further assist.
~Ivone
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