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I have been a customer with Verizon for years and this is the first time I have ever had such a horrible experience and no help on resolution. I accepted the promotion for the 5G Home Internet that after 60 days, I could choose from the Xbox or a Home Depot gift card. I got the email saying I was eligible and I went in to choose the Xbox and it wanted me to pay for it, it didn't do the "gift card" amount it said it would. I backed out and now the Xbox is not an option. I have called and gotten no help. I went to a store that submitted an escalation form and said someone would call me in 3 business days, and nothing. I have filed a complaint with the BBB. I can't believe how much of a night mare this is. What is the way to get Verizon to actually honor their agreement?
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We want to make sure you're able to get your console without any problems. We're going to send you a Private Note so we can help.
~Jesse
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I’m having the SAME issue. Can you help me??
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We are here to help with promotion questions. Please tell us, were you able to submit a request to redeem it?
~Maria
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I have still not received a email or seen any tiles to redeem my offers. its been a month now and i still have not received a email to redeem my xbox or amazon offer. I would also appreciate you helping me figure out why I have not received the emails to claim my Xbox and Amazon GC. I need this resolved soon or I will just cancel and reach out to the BBB myself to get this resolved. Customer says they will escalate but have been no help.