I have been a customer with Verizon for years and this is the first time I have ever had such a horrible experience and no help on resolution. I accepted the promotion for the 5G Home Internet that after 60 days, I could choose from the Xbox or a Home Depot gift card. I got the email saying I was eligible and I went in to choose the Xbox and it wanted me to pay for it, it didn't do the "gift card" amount it said it would. I backed out and now the Xbox is not an option. I have called and gotten no help. I went to a store that submitted an escalation form and said someone would call me in 3 business days, and nothing. I have filed a complaint with the BBB. I can't believe how much of a night mare this is. What is the way to get Verizon to actually honor their agreement?
We want to make sure you're able to get your console without any problems. We're going to send you a Private Note so we can help.
~Jesse
Iโm having the SAME issue. Can you help me??
We are here to help with promotion questions. Please tell us, were you able to submit a request to redeem it?
~Maria
I have still not received a email or seen any tiles to redeem my offers. its been a month now and i still have not received a email to redeem my xbox or amazon offer. I would also appreciate you helping me figure out why I have not received the emails to claim my Xbox and Amazon GC. I need this resolved soon or I will just cancel and reach out to the BBB myself to get this resolved. Customer says they will escalate but have been no help.
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