Every time I log in to VZW online, I have to get a verification code
LIONTX
Enthusiast - Level 1

This started about six months ago. I log in to VZW on my computer, but I have to pass another layer of verification - I am asked if I'd like a verification code texted to my phone, or emailed. After the code arrives, I can log in to the site. The problem is, this happens every time I log in to VZW -- I have to authenticate even though I authenticated before.

I called Tech Support and had a ticket opened, spoke to numerous CSRs; some even said they never saw a problem like this. It never got resolved, and it still happens. I try to stay logged in as long as possible until I'm sure I am done, because logging back in is so frustrating.

What would it take to get this resolved?

Labels (1)
11 Replies
bonnermc
Enthusiast - Level 1

Same problem no results I cant log in to check my bill I have to go through a one time verification EVERY TIME and it takes forever login to app wait for app uggh Id delete the app but then I would never get in

kh_jenn
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Thank you!

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vzw_customer_support
Customer Service Rep

We want to make sure you are able to access your online account, and we will be glad to help. We sent a Private Note to further assist. ~Geo

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Char24
Newbie

Same issue here. Can I get some help with this please? 

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vzw_customer_support
Customer Service Rep

Hello, Char24, we know it's important to be able to easily access your My Verizon account. Were you able to access your account without a code before? When checking your Security Settings: https://www.verizon.com/digital/nsa/secure/ui/acct/profile/security#/ do you have Two-factor authentication turned off?

-Lauren

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vzwlifer-for-now
Enthusiast - Level 2

Same issue. Every time that I want to stream a show on my own computer, I have to authenticate the same computer. How do I stop this? So frustrating.

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vzw_customer_support
Customer Service Rep
vzwlifer-for-now, we want to make sure that you're able to stream your shows. Is this in regard to Verizon Fios or Verizon Wireless service?

~Izzy

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vzwlifer-for-now
Enthusiast - Level 2

Verizon Fios. I can stream programs on the computer. The issue is that Verizon asks me to register the device EVERY, SINGLE TIME. What do I need to do to stop this?

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tekblast
Newbie

I'm having the same issue. Started a few days ago. It's annoying.

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vzwlifer-for-now
Enthusiast - Level 2

After searching around for solutions, I found a reference to dual factor authorization. While I am a huge fan of DFA and MFA, I turned it off and I am no longer being asked to verify my computer every time I want to watch Fios on my computer.

After this worked, I realized that I may have turned the DFA a few months ago - about the time that this started. From a security perspective, I would much prefer to have DFA on; however, for a private device, I should not have to verify it every time.

Hope that this helps.

 

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vzw_customer_support
Customer Service Rep

Hello tekblast. In the following link you will be directed straight to managing your security settings in My Verizon mobile. This will help you with the two-factor authentication which is why you get these notifications: https://secure.verizon.com/signin?goto=https%3A%2F%2Fmyvpostpay.verizon.com%3A443%2Fui%2Facct%2Fsecu...

~Ivone

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