Every time I log in to VZW online, I have to get a verification code

[LIONTX]

This started about six months ago. I log in to VZW on my computer, but I have to pass another layer of verification - I am asked if I'd like a verification code texted to my phone, or emailed. After the code arrives, I can log in to the site. The problem is, this happens every time I log in to VZW -- I have to authenticate even though I authenticated before.

I called Tech Support and had a ticket opened, spoke to numerous CSRs; some even said they never saw a problem like this. It never got resolved, and it still happens. I try to stay logged in as long as possible until I'm sure I am done, because logging back in is so frustrating.

What would it take to get this resolved?

[bonnermc]

Same problem no results I cant log in to check my bill I have to go through a one time verification EVERY TIME and it takes forever login to app wait for app uggh Id delete the app but then I would never get in

[kh_jenn]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Thank you!

[vzw_customer_support]

We want to make sure you are able to access your online account, and we will be glad to help. We sent a Private Note to further assist. ~Geo

[Char24]

Same issue here. Can I get some help with this please? 

[vzw_customer_support]

Hello, Char24, we know it's important to be able to easily access your My Verizon account. Were you able to access your account without a code before? When checking your Security Settings: https://www.verizon.com/digital/nsa/secure/ui/acct/profile/security#/ do you have Two-factor authentication turned off?

-Lauren

[vzwlifer-for-now]

Same issue. Every time that I want to stream a show on my own computer, I have to authenticate the same computer. How do I stop this? So frustrating.

[vzw_customer_support]

vzwlifer-for-now, we want to make sure that you're able to stream your shows. Is this in regard to Verizon Fios or Verizon Wireless service?

~Izzy

[vzwlifer-for-now]

Verizon Fios. I can stream programs on the computer. The issue is that Verizon asks me to register the device EVERY, SINGLE TIME. What do I need to do to stop this?

[tekblast]

I'm having the same issue. Started a few days ago. It's annoying.

[vzwlifer-for-now]

After searching around for solutions, I found a reference to dual factor authorization. While I am a huge fan of DFA and MFA, I turned it off and I am no longer being asked to verify my computer every time I want to watch Fios on my computer.

After this worked, I realized that I may have turned the DFA a few months ago - about the time that this started. From a security perspective, I would much prefer to have DFA on; however, for a private device, I should not have to verify it every time.

Hope that this helps.

[vzw_customer_support]

Hello tekblast. In the following link you will be directed straight to managing your security settings in My Verizon mobile. This will help you with the two-factor authentication which is why you get these notifications: https://secure.verizon.com/signin?goto=https%3A%2F%2Fmyvpostpay.verizon.com%3A443%2Fui%2Facct%2Fsecu...

~Ivone