Excessive Data Overages? Join me in a complaint!
cherdeb224
Enthusiast - Level 2

Twice in the past few months, Verizon has hit me with enormous data overages that have resulted in more than doubling my normal bill.   Customer service stance is that I do not understand the data that I am using, which is absurd. (And if that truly was the case, how unethical is it that an average person cannot easily understand how to control data usage?  Is there a secret manual?)  Since the Verizon refuses to resolve or effectively even investigate my concerns, I am led to believe that this is an intentional attempt to extort exorbitant fees from account holders.   I believe that they count on the many people will continue to pay without questions and offset the customers that they lose.  I am researching filing a claim with the FCC and with my state's Attorney General.  If you are interested in adding your voice and your concerns, please message me. 

Update:   I turned off all cellular data on both phones (both are iphone 5C) on 3/10/15.   As of 3/16/15 at 11:00 AM, Verizon is charging me for an additional 5 GB of usage since the data was turned off.   Seriously?    Please join me in exposing Verizon!

Labels (1)
21 Replies
ShannonVerizon
Enthusiast - Level 1

We had this problem, too. We've had the same plan for over a year, and all of a sudden, something - Verizon couldn't tell me what - started using more than 1GB or even 2 GB in a minute.One report showed something used a full 5GB in two minutes! We hadn't changed anything on our phones, and we couldn't figure out what was using up so much data in the span of a minute or two. We were both getting 8 or 9 alerts+ within seconds of each other about every hour. Verizon kept telling me to look at their handy new data usage plan, but it only tells you by minute what data you are using. It does NOT tell you WHAT is using that data, so you have no idea how to change whatever is using the data. I called Verizon immediately when this happened, and they were not very helpful at all. The person I spoke to said that the phone could not have changed settings or applications by itself, so it must have been something we did, or someone else did to out phone without us knowing. Her advice was to up the data usage plan, but she was not very helpful about finding out how to fix the problem, and she certainly wasn't going to give us a break on this bill, even though we have been customers for 17 years, have never missed a payment, and haven't gone over data usage before. (There may have been one time when we went on vacation out of bounds, but we knew that would happen). The customer service rep went on to say that we should be more careful, and at least we have learned something from this.  Wow, thanks, Verizon. So, now I have to pay more for data usage they can't even identify, and they are unwilling to be helpful about the situation.

cherdeb224
Enthusiast - Level 2

Please take a moment to file a complaint with the FCC. It can be done online and takes just a minute. Verizon will not act without pressure! Think how much revenue they are stealing!

Sent from my iPhone

GoodNewz
Enthusiast - Level 3

I am with you. My data utilization according to Verizon has more than doubled and I am actually using less data. 

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cherdeb224
Enthusiast - Level 2

Please file a complaint online with the FCC.  This at last has gotten a response from Verizon.   They are replacing my phones at this point and escalating .   Of course, I'm still over my data so cannot use any data on the phones.   But I did get attention on this because of the complaint.  We will see how it plays out.   The more complaints we submit to the FCCCC, the more Verizon is pressured to acknowledge this problem.  i still resent that it takes this for Verizon to do anything to resolve (besides calling me a liar on the first 4 phone calls)

GoodNewz
Enthusiast - Level 3

I will file a complaint.

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tmarkoski
Enthusiast - Level 1

Verizon is as slimy as a company can be.

ALL new phones purchased in a Verizon store are activated by a Verizon employee.

These employees are signing up ALL new phones customers for the Verizon Cloud service WITHOUT notifying them.

They claim that the service is free but it WILL use your data plan WITHOUT YOUR CONSENT!

I raised holy hell with Verizon over their unethical practices after they burned up 80% of my data in less than 24 hours!.

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UnlimitedIsAFarce

I feel your pain, just in another way. Even though I was grandfathered in under their old unlimited data plan, and don't get charged for overages, I am being discriminated against for having it. In order to control the data usage of their customers with unlimited data plans, they had launched a program last fall of "network optimization" that purposefully slowed down the data connection speeds of unlimited data users in an attempt to force them to drop the unlimited data and go with one of their other plans. After a huge uproar, they admitted that this wasn't a good idea & that they had decided not to proceed with it. However, I believe they have. My connection speeds are tremendously slow. Also, I am not able to upgrade to a new phone (& pay a lower price for it) without giving up my unlimited data plan. In order to keep the unlimited data, I must buy a phone at full retail price. This is completely BOGUS!!! They lure you in with a mass advertising campaign of an "unlimited data" plan, then discriminate against you for having it by not letting you upgrade. I've complained multiple times & have gotten nowhere. Good luck!

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ynggrsshppr91
Specialist - Level 2

Unlimited data has been gone for over 3 years and not advertised in almost 4. You want something that no longer is valid. I want $1 gas prices but guess what? Not happening

GoodNewz
Enthusiast - Level 3

No, read my post I am not asking for unlimited data. I need an explanation

for unusual overages/ excess data use when the jetpack is off and the sim

card removed. This has been such a problem with many customers that it has

been suggested to file a complaint with the FCC.

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ynggrsshppr91
Specialist - Level 2

I wasn't talking to you. Read who the post was to

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GoodNewz
Enthusiast - Level 3

I am new to this, thanks

ynggrsshppr91
Specialist - Level 2

Also you aren't going to expose anything. Get rid of the iPhone and get rid of the problem. Its a know issue with Apple devices.

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GoodNewz
Enthusiast - Level 3

Thanks for the information. I will remember that when purchasing a new

phone.

narntek
Contributor - Level 3

I had the problem with the 5S iPhone, returned it, got the S5 and still had the same problem with it. It's not all Apple. And friends on other carriers with other smartphones? No problems?

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ynggrsshppr91
Specialist - Level 2

Did you make sure to leave wifi on while phone goes to sleep?

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narntek
Contributor - Level 3

Yes on both phones. The excuse I was given on both devices was "activating a phone takes a lot of GBS of data". I've worked in the cellular industry since 2005 and I know how they work. I had WIFI on on both phones probably 12 seconds after first bootup.

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Olgac
Newbie

I noticed that every time my month plan begins, my phone uses 1.5gb to 2gb of data in the first 48 hours. Then I'm able to control it for the most part. I asked other people who have ATT and TMobile and they indicate that their phones don't use that much data. They are able to manage it for the month. So, why?

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narntek
Contributor - Level 3

Welcome to the club of many! I started out with the iPhone 5S a year ago, with 2GB of data. By the end of the first month, I had 150$ in overages. Verizon's answer?    Add 5GB data plan. So far, so good. But I'm nearly on WIFI. My girlfriend had the same problem and switched to sprint as a result.

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Mad13ee
Newbie

I had the unlimited data package grandfathered in. I am on a family share plan, which my sister is the manager of. Three weeks ago when she upgraded, a clerk lied to her about my monthly usage, which is 12 gigs a month, and talked her into a family share of ten gigs a month. I want something done, because this is not right.

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Edhaddadin1
Enthusiast - Level 1

I have updated my family's and my own device (Samsung Galaxy Edge). I used to run on 6GB of data a month, which was more than enough for us. Starting in May, I began receiving messages from Verizon asking me to increase my data because I'm close to my limit, as shown below:

(Verizon Msg: You've used about 75% of your 6GB data plan (cycle ends the 26th). Track usage at vzwmobile.com/usg. Or, to increase your plan by 4GB for $10 more per month, reply YES.)

It seems like ever since the first time I replied YES, I am constantly receiving messages from Verizon asking to buy more data. I have called multiple times to try and get an explanation or any form of help regarding the situation, but I'm constantly left with more than one answer but nothing resolved.

Their first recommendation included closing all background apps on the devices, which I did along with my family. It never was an issue for me in the past.

Their second recommendation after about 15 to 20 calls later, they told me that most of my data is used through my JetPack. While that's grand and everything, I have no idea what a jet pack is. I was forced to increase my 6GB a month to 18GB but still to this date I receive new messages from Verizon, as shown below:

(Verizon Msg: You've used nearly 5 GB more than your 20 GB of data in your plan (cycle ends the 26th). Overage data for this cycle is $15 per 1GB. To increase your data by 5GB for $55 more per month, reply YES.)

If you feel you have the same issues, please click like or forward issues to my email. I plan on taking this to court if I see people are dealing with the same problems.

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