So my data speeds terrible and I want to know why? I live in the country there’s a tower approximately 5-10 miles away and it’s in the country where I am. I get 0.24 mbps download and 0.57 mbps upload and the worst part is I’m on unlimited. This is outrageous. I see others with the same problem too. I need the internet on my phone as I don’t have WiFi and I rely on it. My grandparents also have the same problem. I’m on an iPhone X and own an iPhone 11 that’s on the same network and both devices are pushing the same thing... I want my service to work as expected
Can you provide me with the ZIP Code where you're experiencing this issue? EstevanC_VZW
34269
Im at 31211 and mine is so slow now! My kids can't do their homework.
Having the best possible data speeds at all times is crucial. Let’s get to the bottom of this. When did this first start? How often is this happening?
No issues with call or text here, but--Like everyone on this thread--I've been having extreme issues with mobile data that have only continued to get worse over the past few months. I have routinely gotten sub 1.0 MB/S speeds even during hours of low traffic. But, strangely enough, I only seem to lose service in locations that I frequently am. e.g. my home and the nearby college, everywhere else I seem to have no issues with signal, even at my family's home in the middle of nowhere.
Thank you for letting us know about your situation and those details, Rijento. We certainly want to know more to help get things back to normal. When you're at home, is it a consistent issue or more sporadic?
ZakC_VZW
My zip is 17842. When i moved there in November i had great coverage, i then went to the new unlimited plans, and over that past month the coverage is garbage and sometimes only get the edge network. Data is so slow i have to use home wifi to do anything..
I have noticed this issuse all over the country, and i drive semi over the road.
What is going on???.
Definitely not getting what i am paying for!!
Did you get it fix ? I have the same issue
We always want you to have excellent data speeds. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.
Add 48220 and 34212 and points in between to the poor erradict speeds.
Having a quality wireless connection is vital. We're concerned about the issues mentioned. We'll need to collect additional information. Which zipcode do you primarily use for your device? Please run a speed test (www.speedtest.net) and share your results.
I have the same thing at 64048 and lucky to have 2 bars! I have spent over 10 hours on the phone with tech support to be told “nothing can be done, your phone works”. Verizon use to be AMAZING now not so much!!
It's great to know that you had already contacted us on this same issue, but there definitely would have been more to the discussion other than saying that your phone is working. What data speeds are you getting exactly? Do you have this same issue in other places, or only at 64048 ?
Well, I know what I was told and the last rep I talked to actually said, “you have ‘congestion’ in your area now with more people being out since COVID-19 is leaving.” “We can’t just go build you a tower over night”.
Please after 10 hours on the phone, multiple IT tickets, many reps, and all of a sudden I have congestion!??? No sorry, that is not accurate or correct if others in different states are having the same issue with Verizon. I have upgraded my phone, upgraded my cell plan, and had 5G 4 bars to luckily having 2 bars!!! I currently have -113 DM’s
Yes the same issue applies unless I am next to a tower!! Why should I need to purchase a cell booster to obtain what I had until late March???
I rely on my own service at home daily so I can imagine how frustrating this must be. Let's check all options and details together so we can do everything we can to help. A private message has been sent for further assistance.
Message was received and followed instructions to no follow up.
GodHelpUS, I'm sorry you're experiencing these slow speeds as well. I know I personally rely heavily on my phone throughout the day, so I can imagine how challenging this is for you.
How long has this been happening? What device? (make/model) Where are you located? (city, state, cross streets, zip code, etc.)
Please elaborate to better assist you.
VanessaS_VZW
Start a new topic or ask questions in the open forum.
