I changed my facebook password for security reasons. I logged out of all devices. When I went to log back in it asked for a verification code that would be sent to me via SMS text. Well, I never got that text. I tried to have them resend it multiple times and now I get an error that says I have requested too many codes and to try back later. I've waited and waited and still get the same thing and no code is sent to my phone. So I am locked out of my FB account. I cannot get a code anywhere else because I logged out of all devices. This text code is the only way in and I'm not receiving it. I have read other posts that says it's the carrier's (Verizon) fault. Has anybody else ran into this with Verizon? What was the solution? This is very frustrating. FB has zero customer support. There is no phone number to contact them. I've tried multiple times sending help requests to FB with zero response.
I have a follow up... I'm not sure what changed, but today I finally received the SMS code and was able to log in to Facebook successfully. I've been trying every day on both desktop and mobile (Android Galaxy S6). Still no code from my desktop attempt, but I received it after submitting a request from the mobile app.
RedBicycle77 We apologize for the delay in responding, and we are happy to learn you have received your code. Are you all set now? Is there anything else we can assist you with? DoloresK_VZW
How long did it take you finally to get a sms code ? I now have the same problem for last 3 days . My account logged out. I have received from all other text fine except the Facebook code .
Dfwmok, we want to ensure you can access your Facebook account as needed. We can definitely assist you here with that matter. If you're still unable to receive the Facebook SMS verification text, please follow the steps shown here: https://www.facebook.com/help/427064200647221.
EbonyR_VZW
Thanks for those details, RedBicycle77. I understand that you manage your business Facebook page account and it is critical that you are able to access and update your business page.
Our goal is to assist you as much as possible with all your Verizon Wireless concerns. You mention that you do not receive an SMS verification code for 2-factor authentication from Facebook, but you are able to receive other texts normally, including verification codes from other applications like Twitter and your bank. This confirms that your Verizon Wireless service is working correctly and the issue is isolated to messages from Facebook. We would offer to troubleshoot this issue if other messages were being impacted but this is only with messages from Facebook. We recommend that you address the issue with them or explore other authentication options (https://www.facebook.com/business/help/530540643805698/148233965247823).
AntonioC_VZW
Have you ever resolved? Having the same issue! Thanks
do you fixed it ?
Thanks for getting back to us eedobarganes. Were you able to use the previously provided link? How did that go?RosanneM_VZW
I have the same issue. It started doing this to me on Sunday June 23rd. It's now 11pm the 24th
Yep, same exact thing is happening to me, July 2019. Facebook says they send me text codes to verify my account, but I haven't recieved one. Yes, I do have Verizon. If you try too many times you get completely shut down by FB for 24 hours. I don't even know why Facebook locked me out, didn't break any rules, they didn't even send me an e mail to notify me. Can't get answers anywhere.
Start a new topic or ask questions in the open forum.
