Failed calls, missed calls, texts not delivered
mclark100
Enthusiast - Level 2

I live in the New Hampshire seacoast area. A couple of months ago, my wife and I both started to have problems with calls and texts in our home. We both have iPhones, and  reliability has been pretty good for a couple of years up until recently.

But lately we both have lots of trouble sending texts - getting "failed to send" (or something close to that) quite often where the green sending bar goes about 95 percent before it stops and gives the message. Sometimes if we resend message a few times, it'll suddenly go through. All of this without moving in the house.

Also, I'll get the chime for a voice message, when the original call never even came through and phone never rang while Im sitting right next to it.

Calls are being dropped all the time, getting "call failed" in the middle of a conversation, again, and I'm not moving atound the house. Or calls just cut in and out where we cant hear the person on the other end.

Getting so frustrated - went to the Stratham NH Verizon dealer who said nothing we can do, probably they're working on the towers or something. I already have wifi calling enabled on my phone which isnt helping.

Cant talk to a real person at Verizon corporate tech support. I've heard about extenders or repeaters that a buddy of mine has who had same issues a couple of years ago, and they gave him one for free.

I just want to be able to talk to someone who has a solution, and knows what is going on with my local service.

Since my contract is up anyway, maybe I'll just cancel Verizon and switch to AT&T or Sprint.

So if anybody can help, it would be much appreciated.

Thanks,

Merrill

 

 

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26 Replies

garbage%&#T

 

Verizon lies to its customers. Verizon cheats its customers. Verizon fails to deliver services as promised and when "investigating" they just disappear rather than fix things or admit their inabilities.

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lissann
Newbie

I'm having this problem as well for a few months now.  I had a Google Pixel 1 & traded it in for a Moto g6 & still have an issue with people not being able to hear me although I can hear them.  They tell me I cut in & out.  I only have this issue at home so seems to be with the coverage/signal in my area.  I hate to change providers because I enjoy the NFL access, but more important to have a phone that works.  

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vzw_customer_support
Customer Service Rep

lissann, we want to ensure you're the happiest when being with Verizon. Having service is a must, so we're here to help. Do you know of others that also experience this? Do you take advantage of Wi-Fi Calling? That feature would be able to help improve your calls when at home. Another option would be in a Network Extender, but it would need to connect to a router. Does this information help? MichelleH_VZW

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mclark100
Enthusiast - Level 2

As I said before, I already have wifi calling turned on. And yes, as I said before, I realize the Extender is available, but I cant get one from my Verizon store. They said I have to get it from Corporate. That's the problem.... I cant talk to a Verizon person, and it seems like every response on this is from a different person. Can YOU get me an Extender?

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vzw_customer_support
Customer Service Rep

mclark100-

Your concerns are not taken for granted. Please respond to my Private Message to better assist.

 

CarmenT_VZW

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mclark100
Enthusiast - Level 2

Nothing has changed in my home, and I have heard local chatter about trying to get new towers, and upgrades, and 5g, etc, but I dont know for a fact what's going on. The issues are indoors and outdoors, but it seems worse indoors, maybe that may be because that's where we use our phones the most.

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