Fees fees Fees
VerizonTarget
Enthusiast - Level 3

Why does Verizon charge some people (me) so much more than others ($160 Mo., 2 junky droid charge phones)? Also why is it now that I have only a month left on my contract that my phone upgrade has disappeared? What kind of scam is this? Is verizon willing to give me a deal to keep me or do i need to look elsewhere for a service i can afford? I need 3 lines now, and 3 phones... Also why is there no way to contact verizon by email?

Rick

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1 Solution
sprmankalel
Champion - Level 3

You have reached out to a peer to peer community support forum. If you have want to speak to VZW directly you should contact them at 611 from your cell phone or 1-800-922-0204 from any phone.

VZW never stated specific upgrade dates in the contract. This is how they were able to change the policy. Don't worry because they changed it for EVERYONE and didn't single you out. We all must wait until we complete 2 full years of our contract. Though this information was communicated in previous mailing and bill inserts. They don't just change something without prior notification.

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BrendanFella
Enthusiast - Level 3

Verizon Target,

I believe it has been explained many times here that this is a PEER TO PEER discussion/forum NOT an official Verizon Help Site.

The opinions and HELP provided to explain certain situations are customers like yourself.

While we don't all agree with everything said that is a fact.

VerizonTarget
Enthusiast - Level 3

oh i was unclear until you used the caps.

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VerizonTarget
Enthusiast - Level 3

So this forum is just another way to ignore customers?

Not applicable

How can my reply be considered ignored? Or is it you didn't get the reply you were hoping for?

Good Luck

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VerizonTarget
Enthusiast - Level 3

your a Verizon employee, rep?

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sprmankalel
Champion - Level 3

You have reached out to a peer to peer community support forum. If you have want to speak to VZW directly you should contact them at 611 from your cell phone or 1-800-922-0204 from any phone.

VZW never stated specific upgrade dates in the contract. This is how they were able to change the policy. Don't worry because they changed it for EVERYONE and didn't single you out. We all must wait until we complete 2 full years of our contract. Though this information was communicated in previous mailing and bill inserts. They don't just change something without prior notification.

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VerizonTarget
Enthusiast - Level 3

this is a lie and you sound just like the V liars. i never get anything in the mail from them, please scan a copy of yours so i can see it...

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Not applicable

No need to scan anything.

Verizon Wireless Upgrade Policy - Verizon Wireless Upgrade Eligibility

Verizon announces upgrade policy changes, moves upgrade eligibility to 24 months | PhoneDog

http://www.engadget.com/2013/04/12/verizon-upgrade-eligibility-extends-to-a-full-two-years/

Verizon Confirms Our Report: Upgrade Eligibility Changes to 24-month Cycle, NE2 Credits Gone as of A...

It is and was all over the net and it was included in your billing invoice under the news that is printed on page two under things to know. It was on TV and in the papers, and in the Verizon stores.

And no I don't work for Verizon wireless.

Good Luck

VerizonTarget
Enthusiast - Level 3

its still very unclear...

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vzw_customer_support
Customer Service Rep

We apologize for any confusion that you may be experiencing regarding the upgrade date, VerizonTarget. I want to provide you with the answers that you are looking for. We can check your plan as well as the upgrade date.

What seems to be unclear about both?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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VerizonTarget
Enthusiast - Level 3

I was eligible for an upgrade and it went away.

Its also unclear why the contract is 2 years and the phone warranties are only 90 days...

It is unclear also why your not just honest about the pricing but you play games with your fees. Connection fee, $35,upgrade fee $30.

Its a bit unclear how you can shut off service and then charge a fee to turn it back on after having an agreed payment agreement date.

Its unclear why it took you 5 days to post here...

It's really unclear why wireless is not treated like a utility..

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sprmankalel
Champion - Level 3

VerizonTarget wrote:

I was eligible for an upgrade and it went away.

Its also unclear why the contract is 2 years and the phone warranties are only 90 days...

It is unclear also why your not just honest about the pricing but you play games with your fees. Connection fee, $35,upgrade fee $30.

Its a bit unclear how you can shut off service and then charge a fee to turn it back on after having an agreed payment agreement date.

Its unclear why it took you 5 days to post here...

It's really unclear why wireless is not treated like a utility..

1.) Your upgrade eligibility was explained via the link posted regarding he policy change. The is a link directly to VZW's website.

2.) Contracts are 2 years because that is how long it take VZW to break even on the amount of the subsidy they provided for you to receive the discount. Phone warranties are 1 year. This applies to when you purchase the phone brand new as well as purchasing a Certified Pre Owned device from Verizon Wireless. The Certified Like New Replacement (CLNR) devices are warrantied for 90 days or the rest of the initial 1 year warranty, whichever is longer.

3.) VZW IS honest with their fees. The "connection", really activation, fee of $35 is ONLY assessed when you open a new line of service. The upgrade fee is assessed when you purchase a device at the subsidized discount. Both of these fees are disclosed by the rep at time of sale as well as online before accepting terms and making payment.

4.) VZW can terminate service for non-payment or for not meeting a payment arrangement made by the customer. They don't have to make payment arrangements but the do. Also, if you don't pay the payment arrangement as agreed you will be ineligible to make another one for at least 6 months but it could be a year. The reconnection fee is standard. I would re-read your contract.

5.) As stated already this is not a direct link to VZW reps. That can be done by calling customer service which is 611 from your cell phone or 1-800-922-0204 from any phone.

6.) How would you like VZW to be treated. It is not a necessity. If you think you need a mobile phone as a necessity there are plenty of government subsidized programs that offer no charge service.

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VerizonTarget
Enthusiast - Level 3

wow lots of people blinded by corporate greed. Sheep of Verizon, you are too funny.

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sprmankalel
Champion - Level 3

I am not blinded by corporate greed. I simply understand that I have signed a contract for 2 years for a phone that has a warranty of one year so I pay for an extended warranty to make sure that I am covered. I took the proper precautions. So because you want a new phone you expect VZW to break their contract with you because it's convenient for you? People like you crack me up. I have had many phones on contract and never had a problem making them last 2 years.  Not one. But you'll never be happy with any information that we provide because it is not exactly what you want. I suggest you switch to another carrier and see if they'll break their contract whenever it seems convenient for you.

VerizonTarget
Enthusiast - Level 3

no you are not even close, i am not asking to break a contract. i crack you up? you  do ot even have a clue at how foolish you sound to me

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lewisr13
Champion - Level 1

Baaa, baaa

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VerizonTarget
Enthusiast - Level 3

yes like sheep.

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Ann154
Community Leader
Community Leader

Phone warranty is a year not 90 days. Refurbished replacements might be 90 days,, but I'm not positive.


It took 5 days for the VZW rep to reply because this community forum is first and foremost a peer to peer customer forum not a direct link to Customer Support. The reps delay responding to give the users of the community a chance to answer your questions first and possibly give you a suggestion that solves the problem. You should never expect the reps to reply quickly.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

VerizonTarget
Enthusiast - Level 3

mt droid charge had only a 90 day warranty new....

Please don't speak for the rep. As a matter of fact all these questions are for verizon, not the verizon fan boys...

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Not applicable

(removed) The manufacturer warranty is 1 year against manufacturer defects. Not physical or water damage.

Secondly a certified like new device has a 90 day warranty. Ann154 was absolutely correct.

Samsung

(removed)

Good Luck

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