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VerizonTarget wrote:
I was eligible for an upgrade and it went away.
Its also unclear why the contract is 2 years and the phone warranties are only 90 days...
It is unclear also why your not just honest about the pricing but you play games with your fees. Connection fee, $35,upgrade fee $30.
Its a bit unclear how you can shut off service and then charge a fee to turn it back on after having an agreed payment agreement date.
Its unclear why it took you 5 days to post here...
It's really unclear why wireless is not treated like a utility..
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1.) Your upgrade eligibility was explained via the link posted regarding he policy change. The is a link directly to VZW's website.
2.) Contracts are 2 years because that is how long it take VZW to break even on the amount of the subsidy they provided for you to receive the discount. Phone warranties are 1 year. This applies to when you purchase the phone brand new as well as purchasing a Certified Pre Owned device from Verizon Wireless. The Certified Like New Replacement (CLNR) devices are warrantied for 90 days or the rest of the initial 1 year warranty, whichever is longer.
3.) VZW IS honest with their fees. The "connection", really activation, fee of $35 is ONLY assessed when you open a new line of service. The upgrade fee is assessed when you purchase a device at the subsidized discount. Both of these fees are disclosed by the rep at time of sale as well as online before accepting terms and making payment.
4.) VZW can terminate service for non-payment or for not meeting a payment arrangement made by the customer. They don't have to make payment arrangements but the do. Also, if you don't pay the payment arrangement as agreed you will be ineligible to make another one for at least 6 months but it could be a year. The reconnection fee is standard. I would re-read your contract.
5.) As stated already this is not a direct link to VZW reps. That can be done by calling customer service which is 611 from your cell phone or 1-800-922-0204 from any phone.
6.) How would you like VZW to be treated. It is not a necessity. If you think you need a mobile phone as a necessity there are plenty of government subsidized programs that offer no charge service.
