File a complaint.

[iandppro]

I would like to know how to formally file a complaint. I have been Version customers for over 20 years and now you became from great to irresponsible  non-responsive  poorly ruled company. For six months you can not resolve simple billing issue  with ITTS 392228. I called numerous times, send a letter to corporate but there is nothing that can move this monster to a customer. I will do my best to file a complaint to FCC, BBB, FTC and will leave this company with the first chance I have.

[Verizonisuseless]

Worst service possible in Longmont Colorado.

After spending $250 and talking to 10 customer service and technical reps Verizon admits their service is terrible and lousy and that Longmont is a 'marginal zone'.  Wow Verizon- you sell me a plan and charge me monthly bills for limited marginal service?  It's so horrible I have to stand in the middle of the street to talk.  Several reps said they fixed my service and they'd call me back- zero called back. 

Don't waste a penny on Verizon.  It's worse than terrible, it's horrendous!!!

[vzw_customer_support]

iandppro,

I regret to hear of your recent experiences. We certainly strive to provide much better customer support to our valued customers.

Can you share a few details of your current concerns? We're here for support if there's anything that we can help with today. Thank you.

TrevorC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[iandppro]

What details are you looking for?

On Mon, 22 Feb 2016 12:38:01 -0500, Verizon Wireless Customer Support

[wwofford]

I have been trying to get my wife's phone working since 7 Feb.  I have been lied to by a Verizon store in Las curses NM, on Northrise.  I was told that a sims card would be sent to me over night which I paid for, and it never arrived,  I am very disappointed with Verizon.  If I were able I would switch my service to someone else.  I have tried to contact someone with some type of authority to assist me.  No such luck.  Is there an address that I can write a formal complaint in writing to someone at the corporate office.  I am tired of being lied to by incompetent customer service representatives.

My name is William Wofford

[vzw_customer_support · Accepted solution]

We want to ensure your concerns are addressed and your feedback is submitted. We'd be more than happy to assist you here if you'd like to provide us with the opportunity to try and restore this situation. Additionally we can provide you with this link which provides an address to our correspondence team: http://vz.to/1OhKfPv.

KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Larry60]

I have a similar complaint with Verizon sales and support. My story started 6 days ago when I elected to upgrade one of the phones on my plan. Easy enough just log in and upgrade. I found a nice I phone 7 and ordered an upgrade for my I phone 6S. Wow it came with free shipping and a guaranteed 2 day delivery. I was happy and it only took me 15 minutes to complete the transaction. I received my order confirmation and a link to check my order status so I clicked on the link and it took me to a page that had my order# and location code the status indicated processing, sounds logical right. The next day or so I logged into my account to check on my new I phone 7, and low and behold there was no new order shown in my account. So I went back to the confirmation E-mail and clicked the link to check my order, this time it came up with an interesting description when I hovered over the Status: it indicated that Verizon needed to verify my account and if I needed further help to call: 866.338.7390. I attempted the phone call, but the office was closed 😞  I continued to check on my account and attempt to see if the status had been updated over the next several days and nothing except an occasional "There is a problem with one of our systems. Please try again later." I am now starting to get agitated, it has been more than the guaranteed 2 day delivery and still no phone, and no notification from Verizon as to the problem. Fast Forward to day 6 and I call the 866.338.7390 number again, obviously I am put on hold (with music) after 2 1/2 hours of lovely music I decide to try Verizon's on line chat. I quickly proceeded through the automated section and got to a Verizon Agent. After some pleasantries I finally got to the root problem of why I was not getting my I phone 7. Apparently there was an invalid shipping address. I requested the address on file and it seamed to be correct to me, all the while Verizon never reached out to me with the problem. The Verizon Agent told me we would have to cancel that order and submit a new order for my I phone 7. I thought wonderful, now I get to do it all over again. Needless to say after some more of my time and the Verizon web site we navigated to the address page. Awesome it auto-filled my address, and I'll be darned if it wasn't the same address as before (that was invalid).  The Agent asked me if that was the correct address. So I answered "you tell me!" Verizon said it was invalid on the first order. After some more back and forth I finally got the second order placed. In closing out the awesome occasion, I typed a couple of final thoughts to the very nice Verizon Agent. 

"Tell your manager that your web site is flawed. I own a business, my billing rate is $145/hr. The way I figure it after 4 hours of my wasted time you owe me $199.88 after purchase."

My original order was guaranteed 2 day delivery, today is day 6 since the original order. Verizon did not reach out to me about the problem, only occupied my time.

Don't you think Verizon could come up with a nice "We're sorry for the inconvenience" discount??

[complaint100]

1. Please review my account. ALL correspondence/Verizon. FB, Calls, chats, app, etc.

2. I want to file a complaint against 'Samantha'.

3. REMOVE my account from collections and credit me the $85.18 I am owed.

4. CONFIRM I was not charged $7 when Verizon forced me to call a certain number.

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vboop]

I Feel the same way! What a let down!

[vzw_customer_support]

Your concern will not go unnoticed, vboop. As we are receptive to any and all feedback, what has you feeling this way? How can we assist?

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ramlogan]

I have been lied to at the Menifee, CA store with equipment charges and plan changed to charge me over $380 a month.

No one answers at verizon 611 or chat.

[Blloyd]

I am having so many problems with them the last 6 months! Missing $230 and now without service all weekend, given another bank account info to them after being fed up as they state that was my only option for immediate restore of services and here I am 24 hours later with no service another hour plus on the phone just to be told the finance department is closed today and they have not restored services as promised. The 5 different people I spoke too yesterday all..ALL said my services were showing restored and that it was just taking some time to go through as the system was slow...and today I'm told the service is not on and never had an order placed to turn back on BUT you bet your sweet butt they still have record of my end of the deal and almost double the amount agreed on to process!!! 11 plus years with verizon and I WILL BE LEAVING after I pay the ridiculous amount it costs to do so. They can have our phones at this point I don't even care. 

[vzw_customer_support]

Hello, before anything, thanks for your 11 years of loyalty to the company, we appreciate your business. The last thing we want is for you to leave. You mentioned, you were missing $230.00, did you make payment arrangements? If yes, what did it consist of and was it done before or after the service was interrupted? You mentioned the service suspend was all weekend, were you able to contact our Financial Service Team on Saturday? If yes, what happened? Will you be able to contact our Financial Service Team at 866-266-1445 later this week (Monday – Friday 7:00 AM — 12:00 AM, Saturday 8:00 AM — 8:00 PM Eastern Time)?

GilbertoL_VZW