Hi,
I just switched to Verizon and I already feel that I want to quit it. We switched 4 lines from xfinity to Verizon and our we have already got a bill for the previous month (Please note that we did not even have any line activated for a single day during that time period). I have already contacted the online customer service once and the phone customer service once separately. Both times they promised that the situation will be taken care of but so far nothing has been done. I still see that bill on my account - and most customer service agents online or on phone do not even know the basics of how billing is done - I personally don't blame them because i dont think Verizon is doing a good job training them. They just seem geared towards not committing anything and trying to not change anything.
There is no way I am going to pay anything for the time period when I had no service with Verizon. I can't even avail the autopay discount because I dont want to give any details. If this is the kind of service Verizon provides, I really am reconsidering our decision to switch to Verizon.
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