I had a horrible experience with an underequipped chat agent around 7:30pm (central time) 01/23/2024. I normally get an email asking me to review the chat afterward but I didn't receive one this time, surprise surprise.
The agent knew I was upset with them. They need to be re-trained or let go. It would take her well over 10+ minutes between messages to get back to me. I had to keep asking her "are you getting my messages" to get confirmation I was even being acknowledged. She'd also ask questions that I had JUST answered and she was making me more infuriated than before the conversation. Horrible customer service.
We're sorry to hear about your bad experience with us through chat, and we want to make sure we turn this around. Were you able to get your concern taken care of?
~Jesse
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