Yes, I have been dealing with the same issues it seems with Verizon for some time. I am trying to get my bill caught up as it is very high for an unknown reason. Previous times I have called in and someone was suppose to be crediting me several hundreds of dollars in stuff that I shouldn't have been charged for.
This issue comes from back in April I set up a payment arrangement online and confirmed I was good to go with the agent on chat. For some reason my services were interrupted that same day... it was 10 days before my bill was due that month. I called financial services that day they apologized said it shouldn't have been disconnected and they would help me with setting up my arrangement. I scheduled half my payment for April 20th and the other half on May 20th. I got a notification this morning May 18th that I have to pay my bill immediately to avoid disconnection. I find that weird as my payment arrangement was scheduled for may 20th. I normally get notice by text and email for when my payment is approaching. I haven't gotten this yet. Also it is now not even showing my payment arrangement on my account. So I went on to schedule the payment for Friday like I was going to anyways but it says I am not able to and have to pay in full today. I did the chat option with an online agent and they were unable to assist said I needed to call Financial services and my phone shouldn't be disconnected bc my bill isn't due until May 25th.
So I received confirmation from the chat agent my phone service wont be disrupted but I don't trust that as that is what I was told last time. I called the financial services line today and kept being sent a link to pay the bill or set up the arrangement but it wouldn't let me do it online. I tried to talk to someone and the automated guy said an agent is unable to assist with my call and request and disconnects the call
I called 3 times in order to set something up so I can get my account issues resolved and I can't get anyone to help me - it tells me to go talk to someone on chat and they tell me to call the number that they can't help me.
I just want to resolve the issue and not lose my service. with all of the stress in our everyday issues I would have hoped someone would be able to help me ASAP!
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This exact thing is happening to me as well. We have been a Verizon customer for almost 10 years however this business practice of not being able to discuss your actual business is not acceptable. Even in researching the best way to speak to an agent through this forum, the representatives responding still will not give a solid number or way to reach someone. I am annoyed and refuse to give Verizon any more of my money without them making good on the amount they owe my acct to be credited and without a direct line I can call to speak to a human.
Hi, Flnash. We appreciate your many years with us and we want to provide the assistance you deserve. We are here to help. What's going on with your account? Please share additional details.