Financial services department

[mam3030]

My services were disconnected due to non payment. I was told I had 60 days to pay past due balance to have service restored. The following week I received a letter from Convergent stating that my Verizon account has been sent to their office (outside collections). I spoke with rep from Convergent who set up an arrangement for the past due balance to be paid well before by 60 day limit (turns out it was 50 days and not 60). Spoke to supervisor in the Finance department who advised the entire account balance had to be paid in full, including early termination fees and remaining balance due on the phones themselves, before service could be restored. She stated that this came from "corporate office" and that was the rule and it could not be bypassed. Verizon is not willing to work with their customers to prevent services from being terminated or willing to work with their customers to have service restored. They are willing to cross sale you anything and everything anytime you call.  I'm disappointed in the customer service department and the Finance department.

[gjoe9475]

Verizon is complete garbage. Been with them for 15 years. Off shore u get routed too, really long holds, impossible to get an agent in America! Then there is the diss connect with an agent, inconsistency is the only thing that is Consistent! Try to charge me a late fee when I paid the same day online after the agent telling me u have 30 days to pay your bill from the due date!!  You can ask the same question to 5 different agents and they will all give you a different answer! They all don't know what they are doing & they do not care about their service or the customer. Go to a different provider!

[Ann154]

I hope you resurrecting a four year old thread was worth it to get that off your chest. 

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.