Me and the primary on the account went to upgrade our phones. We had the notification saying we had an upgrade available not even a week prior and we just thought it might be nice to have new phones. We went in set up our new phones just to get told our limit lowered and we were unable to do so. We never missed a payment our credit score is the exact same maybe even a little higher than when we first got the plan and somehow we only had 1,500 and somehow over the limit. It made zero sense considering we did everything normally paid the bill on time and never slipped up on our credit. Im quite upset considering we spend an hour setting up our new "phones"and grabbed cases and screen protectors just for us to walk out completely empty handed and nothing else explained to us other than that it was lowered and we had no other option but to keep our old ones. There was zero compromise and zero explanation to what had happened. We felt upset because we did everything right and nothing was different. Our other bills linked to our credit is paid for and maybe had a missed payment or two but nothing of significant damage and nothing that wasn't paid already. It had been almost a year sense that happened though. Does anyone have an explanation on why they did that to us. It was really upsetting sitting there for an hour setting up new phones to get told never mind enjoy your old ones. They were also running a promotion that would have made our monthly bill cheaper.
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