Firefighter Discount
deeejayx
Enthusiast - Level 2

I am a retired firefighter. I was on AT&T‘s website shopping for a TV service I noticed they had a fire fighter discount. I applied and I was excepted for the discount (We've reviewed the ID you provided, and you're verified for ${data.order.programName}. Read on to learn more about your next steps.). I went to Verizon‘s website to see if they had a fire fighter discount. I applied using the same information I scanned my badge and company ID and I was denied. This is the first time that my service and my badge was not recognized. I’ve been with Verizon since 1999 But I guess I’m going to have to move my phone service to AT&T that appreciates my 22 years of service protecting my community.

21 Replies
vzw_customer_support
Customer Service Rep

It's important to get any discounts available to you. We do have a Firefighter discount. Did it show the reason the discount was denied? *Rebecca

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deeejayx
Enthusiast - Level 2

We were unable to verify your First Responder affiliation based on the document you submitted. We can only accept an ID card, EMT license, SF-50, or a recent training certificate (issued within the past 48 months) that shows your full name and how you are affiliated as a Federal, State, or Local Law Enforcement Officer, Firefighter, EMT/Paramedic, or 911 Dispatcher

 

 

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deeejayx
Enthusiast - Level 2
I am a retired industrial fire fighter.  I submitted a picture of my badge and my company identification.  I should qualify as a local fire fighter. We fight hydrocarbon and chemical fires and high angle rescues within our property lines and we provide mutual response to other local agencies as needed.
 
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Ann154
Community Leader
Community Leader

@deeejayx wrote:
I am a retired industrial fire fighter.  I submitted a picture of my badge and my company identification.  I should qualify as a local fire fighter. We fight hydrocarbon and chemical fires and high angle rescues within our property lines and we provide mutual response to other local agencies as needed.
 

Have you considered the firefighter discount requires you to be an active member and not a retired member? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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deeejayx
Enthusiast - Level 2

I have NOT considered the firefighter discount requires me to be an active member. If you Read it applies to both active and retired members.

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vzw_customer_support
Customer Service Rep

We would be saddened if you left the VZW family, deeejayx. Can you provide us more specifics behind what our Employee Validation Department said regarding the verification of your discount? 

 

-Joey

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deeejayx
Enthusiast - Level 2

Can you please call me to address this issue asap? I am going over there rate plans.

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Ann154
Community Leader
Community Leader

@deeejayx wrote:

Can you please call me to address this issue asap? I am going over there rate plans.


This is a public forum. The reps don't have access to your phone number. Don't post your personal information including phone numbers on this public forum. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

First. I do want to thank you for being in the frontlines. I want to ensure that you get the discounts you deserve. I can certainly help you in a private message. I did send you one. Please review it and respond. -Amber

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deeejayx
Enthusiast - Level 2

Hello Amber,

I do not have access to your message. It says the site is down for maintenance for two days.

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vzw_customer_support
Customer Service Rep

I am sorry for the inconvenience! Are you able to generate Private Note to us from this site? -Yale

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deeejayx
Enthusiast - Level 2

I replied to Amber on 9/29. I have not received a reply from anyone. I would like to talk to someone soon!

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vzw_customer_support
Customer Service Rep

Sorry for the delayed response. Have you received a reply yet? If not, please send us a Private Message for further assistance. ~Christian

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deeejayx
Enthusiast - Level 2

I give up I have replied to your private emails. I haven't been able to talk to someone privately. I GIVE UP I"M GONE. AT&T HERE I COME!!!! Good Bye

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vzw_customer_support
Customer Service Rep

This is concerning to hear, we never want to see you go. Let's take a look into this issue for you right away. Please send us a Private Note. *Gen

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deeejayx
Enthusiast - Level 2

I have sent and replied to all of the private notes This is the only place that I get replies that fall on deaf ears.

 

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deeejayx
Enthusiast - Level 2

no

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deeejayx
Enthusiast - Level 2

Hello Amber, I found the private message you sent however there is not a link there to reply.

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vzw_customer_support
Customer Service Rep

We thank you for your service, deeejayx! We certainly want to make sure you get any discounts you are eligible for. Our discount validation team will be able to look into this further for you and make sure we get the right discount. Please give them a call at 800-890-8007. They are available Mon-Sat 8:00AM - 12:00AM ET, Sun8:00AM - 12:00AM ET.-Nikki

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deeejayx
Enthusiast - Level 2

I contacted the support number. They want me to spend a day or two on the phone with H.R. to get a letter. I am not going to waste my time to prove my service to Verizon. If my badge and company I.D. is not sufficient I am going to move my service to AT&T the company that will accept my identification.

I would like to thank Verizon for there service since 1999

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