What is the right way to reach a complaint or escalations for an issue with Verizon not applying the ACP program discounts? I've made over a dozen calls and chats, and I've just had it. As a result, I've already moved one of my lines away from them and may have to move my others. I've noticed that sometimes verizon reps have seen these comments and respond so adding it here.
I would like to emphasize the importance of timely resolution in this matter. The failure to apply the ACP discount not only affects my ability to meet my financial obligations but also places an undue burden on me as a customer. It is crucial that Verizon Wireless fulfills its commitment to the Affordable Connectivity Program promptly and ensures that eligible customers receive the benefits they are entitled to.
I wish we could help you here with an ACP discont. Here's a link all about the program : https://www.verizon.com/onesearch/search?q=Affordable%20Connectivity%20Program&lid=sayt&sayt=acp* -Joe
I understand that this forum is not the location to get the actual support. What I'm looking for from the forum is how to escalate in writing.
They’ve allowed my benefit to expire twice. I want out of my contract for their failure to perform their contractual obligations. And all my money refunded; this has been going on since last August!
thegrasshoppergirl, we are sorry to read about your ongoing issues with your account and ACP concerns. In order to better assist with your ACP concerns, we would recommend reaching out to us by calling 800-922-0204 so that we can connect you with that side of the business to better assist.
-Andi
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