Full Bars But No Data!!
201kyle
Enthusiast - Level 2

I have full bars and data is fine..... and then the data just dirt can be resolved quickly before I am forced to leave verizon. 

22 Replies
bearone21
Legend

settings/data...on! not in airplane mode!

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201kyle
Enthusiast - Level 2

I have full bars and data is fine..... and then the data just ceases to work completely although the 4 bar connetion to LTE remains. It is infuriating! The data will be working and then out of the blue I cannot load a web page, use the maps, load a picture, refresh any apps, etc. I am in an area that has many cell towers which makes it even more frustrating. During a period when the data was working i downloaded two (2) third party applications to test my connection. When the data is working myspeeds are over 10Mbps. However when the data is not working and the connection for LTE is full; the applications both display "error" or have downloads less than 1Mbps. This is at my work place, which is where I am 8-10 hours per day and the only option would be to change providers. This is an issue that has only recently begun, I am hoping it can be resolved quickly before I am forced to leave verizon.

 

GreenRamp
Enthusiast - Level 1

SAME HERE

vzw_customer_support
Customer Service Rep

GreenRamp, making sure you have reliable data services is important. Allow us the opportunity to further investigate the details of your concern. When did this concern start? Are all of your services impacted including phone calls and text? May we have your nearest intersection, City and zip code so we can accurately pinpoint your location?

 

SylviaT_VZW

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jf1979
Enthusiast - Level 1

I’m having this problem too, at my work I have 3 bars of LTE and can receive calls and texts but no internet connection. There’s also another place close to my house that does the same thing.  I just switched from AT&T to Verizon a little over a month ago and bought an iPhone XR mainly because I didn’t want to buy an expensive phone so I could get the new iPhone early next year. They can’t tell me that it’s the area I’m in because it’s usually showing at least 3 bars of LTE. Verizon you need to get your sh*t together before I’m forced to go back to AT&T!

vzw_customer_support
Customer Service Rep

Hello, jf1979. We are here to help. We are sending you a Private Note now. CourtneyM_VZW

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jjj76
Newbie

Having same problem as of around 10pm last night. Good barservice but no internet connection

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vzw_customer_support
Customer Service Rep

Reliable service is a must and we are here to help. What is your ZIP Code? Are you also having trouble with your calls and texts or just data? 

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Dut4907
Enthusiast - Level 1

Having same problems. Have 3 of 4 bars of LTE and data will not load. Can receive calls and texts fine.

vzw_customer_support
Customer Service Rep

Hey there, Dut4907! Are you still needing assistance with your signal? Has your concern been fixed? Have you powered the phone off then back on? - Carter

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Snake2417
Enthusiast - Level 1

My Brother and I (both Verizon) have been having this issue as well for about 2 weeks. 

Data On, Airplane mode OFF, 3 bars of service .... and I have (LTE|||x)

Zipcode 84533.

Please let me know what the issue is before I am forced to switch carriers. (shrug)

Sherrymaybekind
Enthusiast - Level 1

I had 5G 4 bars but no internet. I could text and call out. Current location zip is 46402.

I have an unlimited plan.

However I went into my settings and manually switched to LTE standard cellular service. Now I have internet.

Verizon, what is going on? It took me 2 hours to figure this out. Why don’t I have internet with 5G full bars and unlimited plan? Frustrating!

SRocus
Newbie

I have the same issue.   Shows 5G service and can call/text but no internet connection for Google or apps.

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vzw_customer_support
Customer Service Rep

SRocus, making sure you have the services you need is important. Let's investigate the details. When did this start? What services are impacted (calls, text, data)? May we have your nearest intersection, City, and zip code, so we can accurately pinpoint your location?

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BBell3711
Newbie

Same with me half of my 30 minute drive home I have either 3-4 bars of LTE I can make calls and send text messages but I get no data so maps or music will not work. Seriously Verizon you used to be #1 but my wife’s T-Mobil is putting you to shame. 

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vzw_customer_support
Customer Service Rep

We want to make sure that your data service is working properly, BBell3711. Does this specifically only happen while driving home or everywhere you go?

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Jteal2345
Enthusiast - Level 1

I have the same issue, It’s infuriating to show full bars and Apple Maps can’t load anything. I’m about done putting up with overpriced under performing Verizon plans.

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vzw_customer_support
Customer Service Rep

Jteal2345, keeping you with Verizon is a priority. We would like the opportunity to work toward a resolution on the issues with loading apps. Do you experience slow data speeds for all apps and the web? Is the problem indoors or outdoors? How are other services, such as calls and text working? 

 

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RuralVa
Newbie

Same problem on band 5 in VA zip 23065.  RSRQ -12, SINR 6 but no data.  Text and voice seem fine.  Been this way for several months so I have been forcing band 4 when it is available but that signal quality isn't always as good.  Would appreciate a fix for this issue

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vzw_customer_support
Customer Service Rep

RuralVa, I tried finding the make and model of your phone by looking up old posts. I could not find that detail. What is the make and model of your phone?

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