I have full bars and data is fine..... and then the data just stops working completely although the 4 bar connetion to LTE remains. It is infuriating! The data will be working and then out of the blue I cannot load a web page, use the maps, load a picture, refresh any apps, etc. I am in an area that has many cell towers which makes it even more frustrating. During a period when the data was working i downloaded two (2) third party applications to test my speed. When the data is working, the speeds are over 10Mbps. However when the data is not working but the signal for LTE is full, the applications both say "something went wrong" or "error" or "read speeds less than 1Mbps. This is at my work place, which is where I spend most of my time so if the issue cannot be resolved my phone is useless for 8-10 hours per day and the only option would be to switch providers. This is an issue that has only started recently so I am hoping it can be resolved quickly before I am forced to leave verizon.
Welcome to Verizon, the nation's "best" mobile telephone service!
Having reliable service is something we want every customer to have. I apologize this hasn't been the case when it comes to data. Can you tell me when this started? What are your two nearest cross streets, so I can check your area? Is this only happening when you try accessing a web browser or internet-based applications as well? ChetonJ_VZW
I am seeing this in the Marquez Neighborhood in Pacific Palisades. Full Bars but no phone, text or Internet. I thought it was just my phone then I saw it on my wife's phone too. Who do we report this to?
I have verizon since the beginning. The last 2 weeks i have problems with getting data. I am only using maps with android auto thats when i noticed. I am not heavy user under 2g per month and have "go unlimited". I kept verizon for the reliability but now its not just unreliable some times but just plain no data most of the day.
We are sorry to read that you are having trouble using data. Reliable service is a must, and we are here to help. When did the issue start? What is your ZIP Code and are you able to make calls and send texts?
RogerZ_VZW
Zip code 48187 and 48377 . An hr ago even regular text got stuck "downloading". I restarted the phone and was able to receive text. The text had no emojis or pictures just 10 words.
Got it. After restarting your phone, and receiving text did you continue to have issues with your service? JoelD_VZW
I have this issue now. I've reset network settings, removed Sim, airplane mode, switching from global to the other 2 options and vice versa. ive let the phone stay off, and called customer service. Im not connected to wifi, and the issue started this morning with no prior incidents.
when i switch from global to the other settings, toggle airplane mode on/off, or restart the phone, ill have data for a few seconds to a minute before going dark again. a few minutes later ill get it back on, have a bunch of texts come in, then back out with no data. from what i see, i still have full bars, and upload functions, its just the download portion that gets cut.
I have not checked if this is replicated anywhere else other than my location, but ive never had issues here before (at work)
im located in Cheshire Connecticut, zip code 06410
To answer this question and leave off from here, the issues persist after restarting the phone and getting the flux of texts, only to go back out a few seconds later.
Please help with some info 🙂
Tackoian, making sure you have the services you need is vital. We appreciate all of the steps you have taken in efforts to resolve your service concern. Allow us the opportunity to further review the details. We had the opportunity to review your area (zip code 06410) and we are not showing any reported concerns. Can you please let us know if anybody else in your area is having the same experience? Does this concern only happen at your work location or everywhere you go? How are your services outdoors opposed to indoors? Are all of your services impacted (calls, text, data)? Additionally, can you please provide us with the Make/Model of your device?
SylviaT_VZW
Nobody else is having the issue, it has never happened before, and started when i got to work today. It had never happened here at work before. All services other than calls are affected, i cannot browse the internet, use applications that require internet, or text anyone (or receive). No change between outdoors/indoors. The issue started while i was outdoors. It'll show me that Mobile data is active, but the download arrow is blank while the upload arrow flashes while im at full bars.
Samsung Galaxy S9+
Model - SM-G965U
This issue has persisted for the last 6 hours.
Correction, my supervisor, who also has Verizon, told me he was having the same data issues since he got to work.
When i left work, everything went back to normal. Today, when i get to work, the same issue is replicated.
Seems like its a tower maybe for the area?
Now it's a total deadzone at this zip code, i get absolutely no data connection regardless of what i try to do. Verizon IT department says there's nothing wrong, yet every verizon user in my immediate area is having dead zone issues...says i have full bars though!
We are here to help. Its important to have a consistent connection. We will send a Private Note, so that we can assist you better. BrittanyC_VZW
What is the city, state and ZIP code, and nearest cross streets of that location? BrittanyC_VZW
Thank you so much for those details. Have you tried putting your device in Safe Mode? If not, please do, and attempt to use your data. Here are instructions: www.vzw.com/support/knowledge-base-216817/. Keep us posted! BreannaH_VZW
Also having the same issue in Cheshire with an iPhone 10. Full bars, but no internet functionality other than phone calls.
Oh no, bonesteel1979! It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you tell us a little more? When did this issue start? What are the cross streets and zip code of your current location?
RachelM_VZW
I'm having the same issue in New Jersey. I have full bars and my LTE icon is on. I cannot use my data, I cannot text or call. It only happens when I'm here at work.
I've tried restarting my phone (I have an iPhone 11), and I've tried toggling my data off and back on.
This has been a daily issue since I got this phone line this past Saturday. I previously had Verizon on my old line for the two years prior to this line and did not have this issue.
I'm not at a cross-street. I'm off Passaic Avenue in Fairfield, NJ 07004.
njgurl719, we see no network issues per the zip code provided. Do you know the name of the exact plan you have with us? Does your service improve while outdoors in this area?
We ask as indoor coverage is not something we can guarantee and in-building materials or interference will impact your signal while indoors.
AlanS_VZW
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