We purchased two Gizmo Watches on Saturday. On Sunday, we realized one of the two is not receiving calls. It goes directly to voicemail. It doesn't ring nor register that it received or missed a call. Spent an hour talking to Verizon, after I did a factory reset. They did everything and then determined the watch phone must be defective. They sent a new one which we received yesterday. We activated it and paired it with the hub. We called it and the exact same thing is happening. I am doubting I got two defective devices. It is sending and receiving texts, and it can make outgoing calls. It is just not receiving calls. I have checked all settings on phone and in the hub. I even turned on the Auto-Answer option, and that didn't even work. Could it be the new phone number?? Anyone have any ideas?? The purpose of having it is so I can get a hold of her. But I can't unless it's a text. By the way, the other phone is perfect. Please help
We're disappointed to learn you've been having issues with your Gizmo Watch receiving calls, mistinyc. We definitely want to get to the bottom of this so you can enjoy all features of the device. What is the operating system of the caregiver? Is this an Android or Apple device? Have you attempted to call from more than one approved number? You can learn more about the watch here as well, http://spr.ly/6608E2zOI.
DanielleR_VZW
Outgoing calls are working. It is the incoming calls from approved contacts that are not working...on two separate watch phones. I have called from multiple apple phones and had my brother call from his android. None worked. It just makes zero sense.
mistinyc, we appreciate the information you provided. We understand how vital it is for the trusted contacts on the GizmoWatch to be able to call the GizmoWatch user. Don't worry. We are confident that we can resolve the incoming call issues the GizmoWatch is having. Is the GizmoHub app up to date on your phone? Are these the steps you followed to add the trusted contacts? https://www.verizonwireless.com/support/knowledge-base-133942/ Also, you mentioned that the phone number of the GizmoWatch is a new number. Was the mobile number transferred from another carrier? JacobV_VZW
We are having the same issues. We are working through the Android operating system, have tested other contacts in the Gizmo Watch, even made sure watches and phones as well as Gizmo app were updated. Have restarted all items. Have ensured that Quiet Times are not activated. NOTHING is fixing it. Our daugher can call us but cannot hear me on a phone call when she does so, she cannot hear when I am calling, cannot here me when Gizmo is forced to answer my calls to her, she cannot hear my voicemails, and receives no notifications that she has received a text.
Please help! This is the way our children alert us that they have made it home safely after school and we cannot communicate.
Its very frusting when it doesn't work and you really need it as a life line for a child/senior.
Good afternoon, BurrillGirl. As a parent, I understand the urgency to stay in touch with your child. I'm here to help. When did this start? Are any other devices on your account experiencing the same issue? Please check the volume settings on the Gizmo Watch by follow the steps in the link: http://spr.ly/66021DeiI. Does this help?
TracyB_VZW
In case anyone gets to this thread and hasn't had any luck getting the issue resolved....... My phone could call my daughter's Gizmo. Her dad's phone would not. The problem was (apparently) that his number was restricted and therefore not recognized by the Gizmo as a programed number. He changed this and was able.to connect right away.
We are having the same issue. One of two watches cannot receive calls from approved numbers. My daughter can make calls but incoming calls don’t show up at all.
Laurenhecht, we certainly want the watch to function correctly. When did this begin? Have you reset the watch and set it up again to see if it corrects the issue?
I have the same problem. Please write step by step how to fix it. I can’t find anywhere how to fix the restricted number to recognizable by watch . Please help
Zhanna1,
We understand this is frustrating for you. Here are the instructions. You want to set it up and pair it as new. Please make sure you remove the old watch or pairing first to start fresh.
JenelleW_VZW
Please help have the same problem . Please write step by step how to fix it . Thank you . Desperate
Our apologies. Here are the instructions https://www.verizon.com/support/knowledge-base-219755/ to set up the device as if it is new.
JenelleW_vzw
I am in the same boat brand new gizmo watch 2 and my child can call from watch, I can text from hub but it won’t take any incoming calls. It says “ the person trying to reach is not accepting calls at this time”. I have reset, turned on and off, spent 3 days with Verizon chat, no numbers restricted/blocked , scoured the internet etc and nothing. Even here there is no answer to the issue. Looked at instructions below and not for gizmo 2 but still didn’t find anything useful. Tried to see if possibly the watch had “do not disturb” setting and could not find one in app or on watch.
About to give up and try and see if Samsung with AT&T will work better. Friend of mine swears by it and has an extra one. I like the simplicity of this one but since my child is 11 he can figure out the Samsung just fine.
just so super frustrating. I have spent 18 hours on online chats and on phone. Currently been on hold after describing problem for one hour and 30 min. That doesn’t include the half hour I spent waiting to talk to someone the first time
Been on with IT now for over an hour with no solutions - they even went to their supervisor to see if they knew anything. Supervisor asked if I could call a 3 digit number from my phone so they could see what the issue was- wondering if he has ever seen a gizmo and realizes it’s not an Apple Watch and you can’t dial out- only trusted contacts that’s are set up in the app.
That hour and half wait for IT to get nowhere was after my 1 hour and 45 minute wait for them to do my intake, and hang out on hold just to get to IT.
Oh and after my multiple hours on online chat and researching online. It really shouldn’t be this difficult. Moving on to the Samsung watch and back to AT&T. Hoping for better results. Such a bummer my kid was so excited about this watch and all the reviews talk about how awesome and easy it is for kids.
The help line people were nice and friendly though so I’ll give them that
We are very sorry for the continuing issues that you are experiencing with being unable to receive calls using your Gizmo Watch device, AHanby. We definitely want to assist with this further in every way that we can. Please respond to the private message that we sent you and we will be more than happy to assist with this going forward. Thank you. BrettA_VZW
Ok i finally after one month and 10 hours of chats and calls (multiple disconnects) found the most wonderful verizon representative that figured out what the issue was with my order and not being able to accept terms and conditions. It took us a bit (few days) to work it out but he did it and watch arrived in today (2 days after he foxed issue) I wish there was a way to give him a raise b/c he really went above and beyond and even called me back each day untilit was resolved
Problem now is I am having the same issue with the watch. The first Representative on dec 26 told me if I move to the gizmo Disney watch I wouldn’t have the same issue so I upgraded paid extra and the watch still has same issue. You can call out from watch but will not allow anyone to call the watch. I have searched on the Internet and I’m still on chat for the last hour but nobody can seem to figure it out. I am wondering if it is the phone number and if we can switch phone numbers
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
We are very sad to learn of your experience with placing an order, as well as service with your Gizmo Watch. We certainly want everything to work for you.
We have sent you a Private Message, please only respond to that message going forward.
StevenG_VZW
We definitely don't want you to even consider leaving us. I really regret to learn that you weren't called back as promised. I would like to review the details and make sure you're set up for success. I will also send a Private Note, so we can continue.
Start a new topic or ask questions in the open forum.
