I can certainly understand your concern with your connection. Are there any updates available for your device? JesseM_VZW
The watch claims it has no signal and cannot make a call. I mess with it for a bit and then it works for a little bit, and then stops. Thoughts?
Hey there, JustBonduIt. We definitely want to make sure that your device is working properly. Please tell us, what is the exact model of your Gizmo Watch? When did this start? How often are you running into this issue on a regular day?
~Izzy
Couple days ago and all the time. It works a bit and then quits. Itโs the first version.
JustBonduIt, thank you for this info. What is the current software version on the watch?
-Natasha
It has the most up-to-date software that is available through the app.
ZW20V1.0.0B46
Thank you for this information. Have you tried resetting the watch and setting up as new? ~Peter
No, Iโm struggling with why I would have to do that and go through the work of setting it up as new. I ensured it has the latest software plus turning it off and on.
We need to troubleshoot to make sure that your device is working properly. We recommend going through the troubleshooting you can find here: https://www.verizon.com/support/devices/#mobile Just look for your model of Gizmo and click "Troubleshoot". There's a few options on there, but I suggest using the "No Voice Service or Signal" option. Please make sure you're signed in so your troubleshooting is recorded on your account.
~Jesse
We definitely want to help with the best steps to get your watch up and running for you. Can you please reset your watch and let us know if it helps after setting it back up as new?
-Lauren
This watch has given me CONSTANT problems. Itโs so frustrating, Verizon customer service is no help, as there is a huge language barrier and lack of training. I have had to replace this watch at least a dozen times and after 4+ months or so, the signal is lost and Iโm unable to use it, but Iโm still paying for services. Iโve reset it as new, turned it off and on, Verizon โsupportโ has reset network, all of it and it always results in a new watch that wonโt have a signal a few months after I get it
I'm sorry to hear that you're having problems with your watch. The Gizmo should be providing you peace of mind and convenience, not a headache. Please try our troubleshooting guide by going to this link: https://www.verizon.com/support/devices/#mobile Make sure you find your Gizmo model and select the issue that most closely matches your situation. Please let us know how it goes.
~Jesse
I am having the same issues.. nothing but problems and replacement after replacement.. always issues.
Hello, Karimorrison33, we don't want you to have to go through multiple replacements. What issues are you running into with your Gizmo Watch? How long has this been happening?
-Lauren
Iโm having the same issue. Itโs updated, I did a factory reset. Nothing. When I look up the info on the gizmo there is no number or IMEI listed. Itโs like the device forgot itself and is refusing to connect to network. We have 2 watches and itโs only doing it to one.
Hello, bethanydiane09. Thanks so much for this info and help is here. What issues are you having as we do not want to make any assumptions. What steps are you taking to view the Device ID (IMEI number)? Please see the link below for the steps to view the Device ID.
-Natasha
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