Been dealing with a 2 months phone set up nightmare with Verizon. None of the reps are able to fix the issue which is frustrating, after a recent call ( 2/25/23) I received a “how did we do text” , so I responded with a (1 - not satisfied ). A few minutes later I received a harassing text from the rep. This is unacceptable and very unprofessional.
1) How would you rate your satisfaction with Verizon based on this interaction? Please reply with a number from 1 to 5, where 1 is 'Not satisfied' and 5 is 'Very satisfied'.
2) Verizon Msg: I'm not the one who messed up your account you blame me on the messed up I'm just trying to help but instead you gave me a bad image.
issues: came over through Win Back program, Verizon could not get the account and phones to work, after countless hours over a span of a week they decided to create a new account, which caused the system to think I left Verizon prompting the service agreements to end which generated a bill of $2000.00. This nightmare of a story continues as they still have not been able to fix the issues. I have asked to talk to a manger but can’t get pass the tier 1 service reps.
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I'm sorry to hear about your frustrating experience with Verizon's customer service. It's totally unacceptable to receive harassing messages from a representative. In situations like this, it's essential to escalate the matter. Keep trying to reach out to a manager, or consider contacting Verizon through their social media channels, as sometimes that gets a quicker response.