Yes it has. It was a big mistake moving from AT&T. It was based on my previous experience with Verizon years ago. It really seemed it worked much better in more places. Not anymore that’s for sure. I think they are over sold with all the free cash to switch. I’m on contract for for another year and I will be leaving Verizon. It s u c k s now
Hi Jljeeper. Thank you for reaching out Verizon. Our goal is to provide you with the best experience. I can address all your concerns. We're always happy to help!
>Alejandro
Absolutely agree. Verizon used to have the best network and the best service, and it warranted a premium price. The network is still quite good, but customer service and support have gone WAY downhill. Unresolved issues get stuck in a feedback loop of stupidity, their chat bots are worthless, the reps are unempowered and uninformed, their support software is garbage and even the chat doesn’t function properly. For a communications company they can’t get their communication together. I’d gladly pay a premium for good service, but it seems they’re cost cutting or putting resources in the wrong places (such as dysfunctional software rather than people).
dgnyc, we are sorry to hear about your experience. Making sure you receive top-notch support at all times is important. We are here to help. Allow us the opportunity to turn this experience around for you. How can we assist you today?
-Sylvia
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