Verizon Customer Service Please Listen and Change:
I and my family have been loyal customers of yours for nearly 20 years. In general we have been satisfied with your phone service and customer service - that is until recently.
I received an account security notice asking me to contact Verizon - I needed to speak with an individual as this was not something that could be handled by a digital assitant. Yesterday I was on hold for 45 minutes before I needed to give up. This morning (and as I type this) I have been on hold for 1 hour and 15 minutes.
Bottom line, if you cannot help your customers, they will not stay with you - consider that.
Currently on hold right now. It's been 35 minutes and I am getting madder by the second. I have been a customer since before Verizon was Verizon. Totally unacceptable.
Totally agree. It's not tied to an outage. I've called multiple times lately and it's always 20 minute hold at minimum. I waited almost an hour on atleast one occasion. No excuse for that long of a hold. I can understand a few minutes but 20 mins to an hour isn't acceptable.
I apologize for the long hold time on the phones, Jtip1025. Are there any specific Verizon Wireless questions that we can answer for you via this channel?
AntonioC_VZW
lol, isn't it the normal wait time? Their phone line is always "volumn is higher than normal". I guess 45 minutes is their "normal" wait time. at least that's what I am experiencing so far and I just switched to VZM from T-mobile. I never need to wait more than 5 mins with T-mobile.
Currently on hold at 1 hour and 15 minutes. Not including my last two times, 58 minutes and 35 minutes (gave up).
you terrible verizon
I know your time is valuable, JamesK4. I'm really sorry about the long hold times. We have had a really high volume across all platforms. However, is there something we can help you with right here?
VanessaS_VZW
Same here! And because Verizon is a corporation no one is ever held accountable that can actually make things better. Verizon is a monopoly So its not like you can go to another provider either. ATT is just as awful but they are the only 2 with decent service. Im about ready to go back to a time without smartphones.
Hold times to reach customer service over phone or chat are just rediculous. I'm at a point where I dread calling customer service and even if I do call, I just leave the phone and go about my day until over an hour later someone picks up.
im actually leaving this service once and for all, I've experienced too much lately to stay with Verizon. They simply don't value people's time; that's just how I see it.
Our agents are working hard to address each and every phone, chat or social media interaction. We have been busier than normal lately, but that does not mean we do not care about our customers. We hope you reconsider leaving us. What can we help you with?
You can also find many helpful tips and tricks at vzw.com/support
TamaraH_VZW
Yeah I have now been on hold for 1 hr and 10 min which is ridiculous. I may just go back to t mobile. Not sure what happened with VZW but not good😡
RP100, Sorry to hear about your negative experience. Please excuse the snarky and patronizing responses to your message. You are NOT alone! Verizon is not giving any free handouts and the last time I checked the cheapest phone plan is NOT cheap. We pay for a service and they still bill us (for you TWENTY YEARS), so ignore the noise.
We want to make sure that you get the service that you pay for, 8krungirl. What specific Verizon Wireless service issues are you experiencing? We will all of an opportunity to help you.
AntonioC_VZW
Hi AnthonyC,
Thank you for your response. I contacted Verizon on three separate occasions regarding my employee discount that will end if I don't re-validate via email or paystub. I can't do it by email, but my other proof of eligibility were rejected. The reps I spoke with said there's nothing they can do. I've settled for the 8% loyalty discount, which is approximately half of what I was receiving. I would have been satisfied if Verizon had allowed an extension of the validation during this pandemic. In any case, I'm done fighting this battle. I will just pay the extra money until I am eligible to cancel next spring. I appreciate you taking time to reach out. Be safe.
I am a consumer on a budget, and I sincerely understand your cost concerns,8krungirl. I know how important it is to get the discount that you deserve. While we do not have any way to validate your discount via Social Media, our Discount Eligibility Validation Team can definitely take a look at your concerns and explore options to assist you further. I am not sure that you contacted them directly. Please call 800-890-8007 (they do not have a Social Media team) to contact our Discount Eligibility Validation Team, or visit this link (https://www.verizonwireless-employmentvalidation.com/contactus/) to live chat with them as only they have the tools and resources to assist you further.
AntonioC_VZW
how do you cancel if you cant get through
Hello ugh20200, we know how inconvenient long hold times can be, and we'd love to address your concerns over this medium. Please send us a DM to better assist.
UbaldoJ_VZW
I waited 4 hours in store for a phone upgrade and missed work because I couldn’t leave with a non working phone.
@Wadeburnhauser wrote:I waited 4 hours in store for a phone upgrade and missed work because I couldn’t leave with a non working phone.
In the midst of the release of the new iPhones, unheard of. (Sarcasm)
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