Home Fusion-LTE Internet Installed is a hotspot on Unlimited!!
MRAKRAK6530
Enthusiast - Level 3

I live in a somewhat rural area and like many others use this as home internet. I have had this for about 5 years and with the exception of being data limited, it works VERY well. I was very excited to find that I could move this onto the Unlimited plan and was told that after 22G the data would be "prioritized"...which I thought we could live with. Unfortunately this in not the case at all. The real issue is that Verizon treats LTE Internet Installed Cantennae as a hotspot...even though it is bolted to the side of my home. This means that after 10Gig on the Unlimited plan we are switched over to 3G. The problem with this is that the cantennae is not backward compatible, and will not work with 3G, therefore after 10G our home internet will not work! (Do you know how quickly home internet will reach 10G with a family of 4 !!!) I've called Verizon dozens of times to find out why they would treat my home internet as a hotspot and render it inoperable after 10G. No one had an answer, and they led me to believe that a change in this "hotspot" designation would not be coming anytime soon. I've been loyal and with Verizon Wireless since 1998 and can't believe that I am being treated this way. It just makes NO SENSE to treat this device as a hotspot and to make it not work after 10G....very disappointing.

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mborozny
Enthusiast - Level 3

We have gotten maybe 10 days of 4G speeds out of 30 on this plan as well. The kicker is that even when our new month started on the 17th, we were getting speeds of 1 Mbps or less. Verizon refuses to have anyone come out and recheck your installation.

My cantenna is now turned off. We are using the Pocket WiFi from 4GCommunity.org's premium plan (similar to Unlimitedville's Yellow Plan) and pulling download speeds of up to 14 Mbps. It took some research and attaching the right routers, but we now have the fastest internet we have ever had.  CHRISNICHOLL7, I would give either of these companies a try.

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141 Replies
mborozny
Enthusiast - Level 3

JRRinNC, which of the 2 devices did you choose under Unlimitedville's Pink Plan?

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mborozny
Enthusiast - Level 3

Thank you, JRRinNC. I am looking at this plan and one of the better plans in 4GCommunity. I'm not sure our Sprint reception is good in our pocket in the woods, though, which makes me lean more toward Unlimitedville with its T-Mobile connectivity.

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JRRinNC
Enthusiast - Level 3

I chose the Mofi Sim4 Router.  They charge a bit more for it up front, but it has a much better antenna system and allows for an external antenna if needed (something I thought I'd probably need, but turns out I'm getting a great signal indoors without it).  It also has a hard wire ethernet port.  The other one is basically a mobile hotspot that hasn't been rated well for signal strength, etc., in various reviews on the web.  I've been using this for a couple days now with continued incredible results. 

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MRAKRAK6530
Enthusiast - Level 3

I went with the same router from Unlimitedville and had very high hopes. My speeds however are worse than Verizons throttled speeds, so unless there is a way to hook the router to my cantenae, I may be sending it back.

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JRRinNC
Enthusiast - Level 3

MRAKRAK6530, that's too bad.  Were you trying the pink (tied to T-Mobile) plan or one of the others?   Looks like their "red" plan is Verizon's network -- quite a bit more expensive, but they are guaranteeing unlimited.  The Mofi router seems to pull in a great signal, so it seems if you were to go the red plan route, you should be able to get at least close to the cantenae signal.  You can also connect an external antenna to the Mofi router -- say I wonder if you got the red plan if it would work to connect the cantenna to it?  I read that wouldn't work for the other "color" of plans. 

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DDJ712
Enthusiast - Level 2

Has anyone looked at AT&T's unlimited plan to replace Homefusion/LTE Installed? I think they have an internet device that could be used and from what I can tell, they have deprioritization but no throttling. Navigating their site is a challenge though.

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mborozny
Enthusiast - Level 3

I have had difficulty navigating AT&T's site as well. I visited T-Mobile today; their home device allows up to 22GB before speed reduction according to the rep.

Finally my speed is up around .6 Mbps; marginal for this Google Drive user and web designer.

I'm frustrated that Verizon only revealed the real deal long after the 14-day cancellation window

DDJ712
Enthusiast - Level 2

Everything I can find on the website and various forums seems to indicate you can use AT&T's unlimited plan with the Wireless Home Phone & Internet device and the speed isn't "choked," as my 13yo kid described it. Not counting the device, the monthly fee was $95 for the line and the plan. I need to sit down via chat to clarify and get everything in writing but I'm seriously considering this option. I just saw where they're rolling out a fixed wireless system (sounds like cantenna) in rural markets (started in GA) with a data cap of 160GB and a low cost. I'm in AL so that might be available by the EOY.

JRRinNC
Enthusiast - Level 3

I was also misinformed when switching.  I had the 60GB plan before and thought it was almost too good to be true that I could not go to unlimited AND save about $100 per month.  The Verizon rep specifically told me that for the Home Fusion LTE with Cantenna, that at 22GB I may data would simply be prioritized which meant that I may have less speed during times of heavy traffic, but not until that point.  10GB was never even mentioned.  The first month I went over that limit, but was not slowed down.  Today I just hit the 10GB mark, though, and yes, I was slowed to 3G.  Previously I was getting 4 to 6MBS and now I'm down to 0.4 to 0.6.  This is absurd.  I definitely would NOT have made the switch to this plan if I was told this! 

MRAKRAK6530, thanks for noting Unlimitedville in an earlier post.  I just ordered one of their units to try.  If it works, I'll be paying about a $50 premium (using a different carrier than Verizon) over what I was before for the Verizon 60GB, but that'll be worth it if it is truly unlimited as they make it sound. 

JRRinNC
Enthusiast - Level 3

Edit to my last post.  The 0.4 to 0.6 was overly generous.  Ran a couple more speed tests and it looks like I'm actually averaging around 0.05 to 0.2.  Come on, Verizon, this is not good thing. 

mborozny
Enthusiast - Level 3

We are going through a similar issue in our rural community. When we enrolled in the Unlimited plan on February, we were led to believe that HomeFusion/4G LTE Installed/Cantenna counted as a Line with the 22GB allotment. Weeks later we found out from another Verizon rep that it is considered a mobile hotspot with 10 GB. Today I talked with a rep at our local Verizon store, and he said it counted as 22 GB. We believe we have been misled, and Verizon reps have not been uniformly trained. Our home speed was .11 Mbps today and yesterday. Technical support said they are investigating a problem with Cantenna clients; he rebooted our router and Cantenna. Will see when I return home if this has done anything. The point is that I feel we were seriously misled about the service.

vzw_customer_support
Customer Service Rep

@MRAKRAK6530 Having fast speed is a priority. We want to provide our customers with the best. We pride ourselves on superior customer service and want to make you proud of us too. Let's get this straightened out. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.

EvelynR_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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JEFRAN13
Enthusiast - Level 3

This is straight up False Advertising NOT once was I informed of the 10GB limit when I switched to "Unlimited" I can barely use email and or internet once it was Severely degraded.  You can sugar coat this and talk down to me about this like the rep did when I called to get to the bottom it.  I feel like I was totally had

MRAKRAK6530
Enthusiast - Level 3

Thank you for responding, but really how can we straighten this out? 5 years ago this was sold to me as "home internet", and 2 months ago "Unlimited" was sold to me with data prioritization after 22GB. Both of those events have turned out to false. Instead my "home internet" is a hotspot that no longer works after 10GB. The only way to "straighten this out" is for me to go back to a data restricted home internet & doubling my VW monthly bill. I'm honestly not trying to be difficult here, I'm just frustrated. I've been on the phone with Verizon over 20 times the last 2 months, and haven't been able to "straighten this out". Now if you have some new information that will turn my LTE Installed "home internet" into real home internet, I really would be more than happy to discuss that.

tboz
Enthusiast - Level 1

I'm in the exact same situation too & furious!

vzw_customer_support
Customer Service Rep

We greatly value your satisfaction and only want the best for you, tboz. Please tell me more about the speeds you are seeing consistently. How much data do you typically use on the device?

YaleK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BrianDF123
Enthusiast - Level 2

They can throttle you to "3G Speeds" while still connected to the 4G LTE network.

MRAKRAK6530
Enthusiast - Level 3

Of course they can throttle me to 3G and still be connected to LTE....but my point is that doing this with the cantennae makes it impossible to load even the most basic website....and forget about trying to read an email.

Thanks for the comment, but I'm not sure what your point is....

Ann154
Community Leader
Community Leader

The new Verizon Plan Unlimited FAQs | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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MRAKRAK6530
Enthusiast - Level 3

Does not address what was sold to me, and told to me, nor does it correct my issue. Thank you.

Three11
Enthusiast - Level 1

I'm having the exact same issue. I signed up for it and was SPECIFICALLY told it was NOT a mobile hotspot but true home internet.

the first month my family used over 250gb due to streaming as we use the streaming as our form of television, had absolutely no problems whatsoever.

now today is our 1st day of a new billing cycle, everything was working great and hit our 10gb 4gLTE allowance, and now I can't get anything to work over the Wifi and forget about the whole streaming idea.

this is no where near what I signed up for, and I think they never throttled my service back for my first month so I didn't cancel my service and now I'm locked in for 2 years and am not getting what I signed up for.