Home Fusion-LTE Internet Installed is a hotspot on Unlimited!!

[MRAKRAK6530]

I live in a somewhat rural area and like many others use this as home internet. I have had this for about 5 years and with the exception of being data limited, it works VERY well. I was very excited to find that I could move this onto the Unlimited plan and was told that after 22G the data would be "prioritized"...which I thought we could live with. Unfortunately this in not the case at all. The real issue is that Verizon treats LTE Internet Installed Cantennae as a hotspot...even though it is bolted to the side of my home. This means that after 10Gig on the Unlimited plan we are switched over to 3G. The problem with this is that the cantennae is not backward compatible, and will not work with 3G, therefore after 10G our home internet will not work! (Do you know how quickly home internet will reach 10G with a family of 4 !!!) I've called Verizon dozens of times to find out why they would treat my home internet as a hotspot and render it inoperable after 10G. No one had an answer, and they led me to believe that a change in this "hotspot" designation would not be coming anytime soon. I've been loyal and with Verizon Wireless since 1998 and can't believe that I am being treated this way. It just makes NO SENSE to treat this device as a hotspot and to make it not work after 10G....very disappointing.

[CHRISNICHOLLS7]

We are promised 3G. What drives me crazy is the fact that 3g can easily run at 2G/s but mine after being choked down is running at 0.06 to 0.01 G/s. That's 60-10kps.. That is not even a usable internet speed and a rate from years and years ago pre 3g. It is a joke.

[mborozny · Accepted solution]

We have gotten maybe 10 days of 4G speeds out of 30 on this plan as well. The kicker is that even when our new month started on the 17th, we were getting speeds of 1 Mbps or less. Verizon refuses to have anyone come out and recheck your installation.

My cantenna is now turned off. We are using the Pocket WiFi from 4GCommunity.org's premium plan (similar to Unlimitedville's Yellow Plan) and pulling download speeds of up to 14 Mbps. It took some research and attaching the right routers, but we now have the fastest internet we have ever had.  CHRISNICHOLL7, I would give either of these companies a try.

[JEFRAN13]

These people could care less and you bought a bill of goods.  The cantenna is not capable of providing anything less than 4G and Verizon refuses to acknowledge that's why they tell you to use you use your "Mobile Hot Spot" cantenna is not a hot spot!!!!!!.  What I am trying to understand is it appears to me that Unlimitedville uses these carriers such as Verizon's infrastructure  how is it they they can provide Unlimited to them and not loyal customers?

[DonJohns49]

Jefran13, you are hitting close to the whole issue of why VZW does not care about their Home Fusion customers. They WANT these customers to cancel their service freeing up their data bandwidth to sell to the big data bulk wholesalers. I used Home Fusion for 5 years on a 30 GB tiered plan, worrying and checking online everyday about going over. I switched to the VZW Unlimited, until-it’s-not Plan the same month it was introduced last February. I checked speeds and dropouts every day after switching and watched both get progressively worse for 3 months before they rolled out the 10GB throttle. After the throttle policy kicked in, the speeds jumped back up drastically with no more dropouts. This had to do with both the throttling AND people canceling any of their VZW data plans – who would want that throttling [Removed]? My Unlimitedville Red plan still uses VZW as the data carrier but no more throttling of any kind and the speeds are constantly 35-60 Mb/s and the dropouts are non-existent. It’s the same wireless network as before, but now much less congested. The worry now is that the big data wholesalers can’t over-sell the underlying network infrastructure or we will see the speeds drop again.

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[vzw_customer_support]

CHRISNICHOLLS7, we understand that the slower speeds are less than ideal. I want to learn a bit more about what's going on. Before you reach 10GB of usage, do you experience slower data speed? When the 10GB high speed limit is reached, do you power cycle to reestablish the connection?

La’SindaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DPSCHUSTE]

So glad to have found this thread. I am in the same boat as everyone else--family of 5, literally no internet after the 2nd day of the cycle/10GB cap, not at all what I was sold when I switched to "unlimited". VZ offering to put me back on my old 50GB shared-data plan for $320/mo , which would be insane at this point b/c by their own admission our tower is now so overloaded with traffic we have barely any service even for the 2 days we do have data. Literally have to pile everyone in the car and decamp to the library to do homework and work every night b/c even the hotspots on the phones can't get enough service.

SO, THANK YOU to everyone who has introduced me to unlimitedville.com and 4GCommunity. Headed there as soon as I finish this post.

To anyone considering Hughes, we had it for about 10 years, up until about a year ago when I fell into this Verizon trap. Biggest plan we could get was 10G, which again lasted us about 2 days, and the customer service is the worst you'll EVER experience--think waiting on the phone 45 mins to finally get a person calling himself "Jim" that can't speak a word of English and tells you to unplug and reset--and then says someone will call you back that never does. Truly the pit of despair.

That said, for the 2 days we actually had data, the speeds weren't terrible, and until I found this thread, I was thinking about actually falling back into that pit so my kids could maybe do their homework at home. The GEN 5 speeds are supposed to be better than before and they now have bigger plans. I just REALLY hate the 2 year contract--the equipment fee and termination fees are enormous and you have no idea how the service is going to work until you are locked in.

Going to head to unlimitedville.com and then file those suggested FTC & FCC complaints about Verizon--anyone have a link handy they could share? Many thanks again to all.

[MRAKRAK6530]

I am very happy with Unlimitedville, no drop outs, no contracts and their customer service (even though it is chat & email based) is excellent. The speeds are better than anything I ever had with Home Fusion, or Hughesnet before that. If you do join, I had posted a code to save some money upon joining, [Removed] Reply here and I can possibly get it to you privately. Good Luck!!

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Message edited by Verizon Moderator

[CHURCHMOUSE50]

We are in the same boat as the rest of you - I should've just stayed with the 40Gb plan I had but noooo - I actually thought that I could save money and get the data we need - HA! that didn't work out so well.  I was expecting to be throttled at 22Gb, that seems to be the way all the big carriers play this game.  But not after 10 Gb on what is our only internet source (Home Solutions WiFi).  We don't even make it through the month, and with a college student this fall we'll be lucky to make it a week.  I pay for this line as phone and data, so why is it even considered a hot spot!?  I could see it if we were using the JetPack - but we are not!!  We live in a rural area - this is pretty much our only option.  We did try a DSL, and put up with that for quite a while - needless to say that service was horrible.

*Sigh*

Guess I should know better!

After being a customer since 2003, you'd think they would want to keep us.  The thing is, even if I switched carriers there would still be some kind of a catch - !

[rcschnoor]

CHURCHMOUSE50 wrote:

We are in the same boat as the rest of you - I should've just stayed with the 40Gb plan I had but noooo - I actually thought that I could save money and get the data we need - HA! that didn't work out so well. I was expecting to be throttled at 22Gb, that seems to be the way all the big carriers play this game. But not after 10 Gb on what is our only internet source (Home Solutions WiFi). We don't even make it through the month, and with a college student this fall we'll be lucky to make it a week.

You may want to look into Unlimitedville.com where you can get a jetpack with Verizon Unlimited service without throttling for $250/month after a $100 activation fee. There are other plans available thru different providers for different costs. Choose the provider which has the best service in the area you plan to use the device.

[DPSCHUSTE]

May I please hear from anyone who has actually used Unlimitedville for more than 14 days (i.e. after the return period) about their experience? I would be on the Verizon RED plan with the Mofi router, but happy to hear from anyone on any plan about speeds, reliability, etc. Worried this is a bit of a scam and scared to take the plunge.

Thanks!

[rcschnoor]

You may get some information from JOANSGARDEN as they claimed to have made the switch to unlimitedville, although it was to the AT&T plan.

Re: Grandfathered unlimited data plan vs. new unlimited data plan

I do remember seeing someone on these forums who claims to have the Verizon Plan on Unlimitedville and has had no problems after at least a couple of months, but I can't seem to locate that post or userid.

[andie908]

It is legit. I have had the red plan (Verizon) for a couple of months and have no issues or complaints. The target market is small:  Rural folks like us who have no option but wifi for internet; RVers; and long haul truckers. From what I understand there are some small businesses that use them also. I was a bit apprehensive to take the plunge, too, but am glad I did! It is a bit pricey at $250/month, but it is worth it to me~~and I love it. There is no contract, and if you want to discontinue the service you send the device back to them. (Edited to add more info)

[JRRinNC]

I went with Unlimitedville on April 22, so almost 3 months now.  I went with the cheaper pink plan figuring I could switch up to red within the 14 days if I wasn't getting a good signal. What I found, though, was I'm getting MUCH better signal on the Pink (T-M...) than I ever did on my Verizon Home Fusion.  Never got above 110 or 12 MB on Verizon with the Cantannae, but getting pretty consistent 25 - 30 on that Pink Plan with the Mofi router INSIDE my house!  Again, couldn't be happier with them. 

[DPSCHUSTE]

I really appreciate all this feedback. I am going to switch over ASAP.

[jacnxx]

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[jacnxx]

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