Home Fusion-LTE Internet Installed is a hotspot on Unlimited!!
MRAKRAK6530
Enthusiast - Level 3

I live in a somewhat rural area and like many others use this as home internet. I have had this for about 5 years and with the exception of being data limited, it works VERY well. I was very excited to find that I could move this onto the Unlimited plan and was told that after 22G the data would be "prioritized"...which I thought we could live with. Unfortunately this in not the case at all. The real issue is that Verizon treats LTE Internet Installed Cantennae as a hotspot...even though it is bolted to the side of my home. This means that after 10Gig on the Unlimited plan we are switched over to 3G. The problem with this is that the cantennae is not backward compatible, and will not work with 3G, therefore after 10G our home internet will not work! (Do you know how quickly home internet will reach 10G with a family of 4 !!!) I've called Verizon dozens of times to find out why they would treat my home internet as a hotspot and render it inoperable after 10G. No one had an answer, and they led me to believe that a change in this "hotspot" designation would not be coming anytime soon. I've been loyal and with Verizon Wireless since 1998 and can't believe that I am being treated this way. It just makes NO SENSE to treat this device as a hotspot and to make it not work after 10G....very disappointing.

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mborozny
Enthusiast - Level 3

We have gotten maybe 10 days of 4G speeds out of 30 on this plan as well. The kicker is that even when our new month started on the 17th, we were getting speeds of 1 Mbps or less. Verizon refuses to have anyone come out and recheck your installation.

My cantenna is now turned off. We are using the Pocket WiFi from 4GCommunity.org's premium plan (similar to Unlimitedville's Yellow Plan) and pulling download speeds of up to 14 Mbps. It took some research and attaching the right routers, but we now have the fastest internet we have ever had.  CHRISNICHOLL7, I would give either of these companies a try.

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ranchguy
Enthusiast - Level 2

You should ask about the service in your area, try it if possible. Each area is isolated from the next, performance varies.  No trial period.  They just have the new satellite, "upgraded" plans, so performance should be better than existing service as there shouldn't be that many people on it yet.  But I haven't bothered looking into seeing how it's working yet.  Most people I know have satellite.  But I'm suggesting they wait until the other provider's new service is up and running, late this year or probably next.  Exede is the better service from a better company.  This area didn't get much of an upgrade last round, just tweaked speeds on the old satellites.  Hughesnet majorly overstuffed their service, Viasat had this area closed to new subscribers all but about 6 months since Exede was available.  Both stink, bad, barely work during primetime congestion here.

mborozny
Enthusiast - Level 3

My husband and I were on WildBlue years ago, before the company became Exede.  We had absolutely no issues with customer service; it was just that satellite at that time was way slow.  Frontier enticed us with 3 Mbps DSL 6 or so years ago only for us to find out that we maxed out at 1.4; now it's more like 1 Mbps because Frontier oversubscribed. 

I have hesitated to sign on for the new Hughesnet plan.  I worked really hard since I'd last posted to avoid my husband pulling the trigger by June 30 (due to so-called time limited discounts). 

Thank you, both JRRinNC and MRAKRAK6530 for backing up my concerns.  I have since contacted the IT guy for my husband's office (he's done work for my business, too), and he tried to be diplomatic, but I could tell he didn't think much of Hughesnet.

For those who need a stop-gap measure while you're throttled by Verizon, this is what I did:

1.  Purchased ZTE MF975 Pocket Wifi device and plan through 4GCommunity.org

I've had the device since May 8 and just discovered that it works in my driveway and on my back porch.  I am thinking that it took a while to lock into tower settings, but who knows?

Highest speed from my porch is 13 Mbps down on 5 Ghz setting.  Highest speed in town 6 miles away has been 28 Mbps down.

2.  Purchased old, refurbished  Cradlepoint MBR1200 router on Ebay for $25.  These routers have USB ports that support USB hotspots.  Connected the ZTE Pocket Wifi.

3.  Ethernet-connected a Netgear AC1900 R7000 router to the Cradlepoint router.  These are great for broadcasting a signal.  Alternately, they can be set up as wireless bridges.

4.  Set all this up on my back porch.

I am getting speeds upstairs in my 1550 sq foot house, opposite side, in the woods, of up to 9 Mbps, which is better than I got most of the time with Verizon 4G/LTE installed.  My low is about 5 Mbps. Latency is not great, but nor is it great on the Verizon system.

Now to figure out how to make this an indoor set-up.  My husband is now open to a WeBoost Connect 4G Signal Booster system.:)

MRAKRAK6530
Enthusiast - Level 3

I will say that like JRRinNC I also had used Hughesnet at one point. The speeds really were nowhere near what they advertised, they were too expensive for what they provided, the customer service was terrible and again data limits. I personally would advise against it, especially since I believe you have to have a 2 year commitment (is that still the case with Hughesnet?) If it is, try to talk your husband out of it!! But seriously, good luck with whatever you do try.

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vzw_customer_support
Customer Service Rep

ScottBrun,

We value your loyalty and wouldn't want to see you go anywhere. We're here to help resolve all of your concerns. I sent you a PM so we can get additional details and help. Please reply when you're able.

AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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mborozny
Enthusiast - Level 3

This information was confirmed in a previous post in this thread; apparently, a Verizon technician had stated the same thing.

I do not know how Verizon thinks it can get away with this on both the change in service (22GB to 10GB) and on not admitting that we are not receiving true 3G speeds.

We are leaving as well and are preparing to switch to another carrier for our phones.  The internet in our rural area is much more of an issue; it looks as though we will need a signal booster before trying another cell-based WiFi provider.

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ScottBrun
Enthusiast - Level 1

Very frustrated with my Installed LTE. I will begin researching options to leave Verizon now. Complete cut from Verizon. Been loyal for decades. Ouch.

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DAVLOV44
Enthusiast - Level 2

Many on this thread have already cancelled or are planning to cancel their Verizon Wireless services.  I've just gone through most of that and I thought I'd share a little of what I've learned so far:

The Home Fusion cancellation was not difficult via a phone call.  Lots of "we hate to lose you" but not the "let me transfer you to our Loyalty Desk" or some such stuff.  What I learned is that they don't want any of the equipment back, which was my original question on this thread.

Originally, I had two cell phones, Home Fusion, and two Home Phone Connect lines for two-line home phones (total bill was about $316 after a government employee discount for my wife; after going to the "unlimited" plan, my monthly bill was $296).  I had already cancelled my cell phones by going with T-Mobile and having those numbers ported to the new service.  Those lines showed as "suspended" in my online account.  My online account was restricted so that I could no longer make any changes without calling them.

So, I called.  When I cancelled Home Fusion, I asked the CSR what my monthly bill would be with only two Home Phone Connect, voice-only lines remaining.  I wanted to keep them long enough to port those numbers to Ooma (you cannot port numbers that are not on an active account somewhere).  I was told my monthly bill would be "about" $45.  That sounded about right, considering that Home Phone Connect costs $19.99 per line plus $1.99 per line for CNAME (Name Caller ID).  Having heard my saga, the CSR issued a flat $45 credit to my account so I wouldn't have to pay for the final month's service while waiting for the numbers to port.

Shortly after hanging up, I got two identical emails from Verizon Wireless telling me what my NEXT month's bill would be (covering May 22nd to June 21st) for the two remaining Home Phone Connect lines.  It was $257.18 per month (see my original bill amount above).  It still listed all the cancelled lines and insurance coverage for equipment that was no longer online.

I went to Chat to resolve it.  If you're interested, I'll be happy to post the transcript of that lengthy Chat, which took about two hours, although some of that included multiple long waits, as long as 15 minutes each.  To save you the trouble of reading what it's like to deal with incompetency and bureaucracy (unless you're interested), I'll just summarize in case the information helps others that are cancelling services with Verizon Wireless.

The reason I asked and confirmed with the original phone call what my monthly bill was going to be was to see what was required on the total account to have ONLY two voice-only lines.  The first Chat CSR told me the bill was correct; I explained again: she went away and came back with the same thing.   Finally, as we went through the line items that I didn't need, she said I could change plans.  That is, she discovered that I might not need "unlimited" data and text for two devices that are incapable of using either data or text.  She said I could go to a 700-minutes-per-month voice plan for $50 (plus equipment access fees, of course).  Then she clarified that it was $50 PER LINE.  No "sharing" of minutes is allowed.  So, each of my lines would cost about $75 ($50 plus $21.98, plus taxes and fees) for a total of over $150, just for voice.

Having reached my patience with this person, I asked for her contact information so she could receive a subpoena for her testimony should that become necessary.  She immediately transferred me to her supervisor.

We virtually started over.  Eventually, she contacted the "Voice Department" to find out what options were available.  A very, very long story shortened (having gone through that proposed bill and the alternative offered MULTIPLE times):  I can get a 5GB data plan that includes unlimited voice and text that can be shared between the two lines.  All-in, it will cost me about $86.85 a month for the two voice lines, just to save those phone numbers when going to another service.

The final nail in the coffin is that most services charge you to port numbers.  Expect a fee of up to  $40 per line, paid to your NEW provider, just to move your number.  If you ever want to know why, Google and read up on Name Caller ID and Directory services.  It's a mess.

As I said in the Chat:  It doesn't have to be this hard.

JEFRAN13
Enthusiast - Level 3

You can't be serious..................you know what the concern is THE Home Fusion is  [Removed] once degraded why don't you start with fixing that

inappropriate content removed as required by the Verizon Wireless Terms of Service 

Message edited by Verizon Moderator

mborozny
Enthusiast - Level 3

Verizon Support is trying to offer me a new plan for my HomeFusion/Cantenna device, too.  So far, the original offer was countered with a better offer. 

The point is that Verizon has misled thousands of customers, and they won't admit their mistake.  They will lose possibly many more if the news continues to spread through the community that Verizon is reneging on a promise for the so-called Unlimited HomeFusion customer.

Just so you all know (and I am sure many of you have checked this out already):  My new month started yesterday.  I turned my router off at 7:21 am and left to meet with clients for the day.  I returned between 4:30 to 4:40 pm, at which time I turned on my router.

I checked my usage for yesterday.

Here is what I am seeing:

05.17.2017

9:49 PM0.00016
05.17.20173:49 PM0.32404
05.17.20179:50 AM0.00010
05.17.20173:50 AM0.06365

There is something very corrupt going on here.  Notice usage for the period between 9:50 am to 3:49 pm.

I am researching alternatives.  I refuse to be locked into another plan with Verizon if this phantom data usage continues.

MRAKRAK6530
Enthusiast - Level 3

I'm not sure what counter offers that you had received, but I have been a Verizon customer for over 20 years and on Home Fusion for 5, and they had no interest in offering me anything to remain a Home Fusion customer.

I have recommended in this thread, and many have taken advantage, the unlimited LTE plans that are offered by Unlimitedville. I have cancelled my Home Fusion and went with the Unlimitedville yellow plan, it is less expensive & truly unlimited. And, their customer service has been great.

If you or anyone else decides that they want real unlimited LTE internet (which if Verizon hasn't done it by now, they won't), feel free use the code C8H2SS4 at Unlimitedville to save $20 upon sign up...good luck!!!

mborozny
Enthusiast - Level 3

MRAKRAK6530, it was not a hugely beneficial counteroffer.  Basically, I think I would be paying $25 more for a 30GB package but would lose the Verizon Unlimited status on the phones.  Unfortunately, I cannot use our phones as hotspots within my house because our signal is too weak, so the unlimited on phones is probably not a big deal.

I appreciate that you shared your Unlimitedville coupon with us.  Currently, I am subscribed to 4GCommunity.org and received the Sprint/ZTE MF975 Pocket WiFi, which works well in certain spots in my rural neighborhood but not consistently outside my house and not really at all inside my house.  This device is equivalent to Unlimitedville's Yellow Plan's hotspot. My sense overall is that we need a signal booster and antenna system to make this or the Mofi (Unlimitedville Pink Plan) work in our home.  It's too bad about the Pocket WiFi because in town I was actually able to get 28 Mbps download in my car.

We are seriously looking at signal boosters and antennas plus moving phones to another cell provider.

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MRAKRAK6530
Enthusiast - Level 3

As JRRinNC stated, though more expensive the Mofi router is very strong. I, like you live in a very weak coverage area....so I have the Mofi connected to an external antennae that was suggested by Unlimiteville ($51 on Amazon). I took down the cantennae and mounted the new antennae on the existing hardware, and I'm getting speeds that I never did with Home Fusion....at times up to 10mbps download, not great, but great for the low lying, rural, tree filled area that we're in!

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mborozny
Enthusiast - Level 3

Thank you again.  Could you please share with me the name of the Amazon antenna recommended by Unlimitedville?  I'd really appreciate it.

At the moment, my husband wants to hold off on the Mofi and go straight to Wilson signal boosters.  However, Unlimitedville's liberal return policy really appeals to me.  For now, I am keeping 4GCommunity's Pocket WiFi because I could really use a backup hotspot for my business, which takes me away from my office frequently, and it works well in the right setting.

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MRAKRAK6530
Enthusiast - Level 3

Also, Unlimitedville extended the 14 day return period for me to almost a month...as we went through 2 returns & firmware updates before my connection was to my satisfaction....they were great to work with!

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MRAKRAK6530
Enthusiast - Level 3

This is the external antennae that I was referring to: Amazon.com: weBoost 700-2700 MHz Wide Band Directional Antenna with N Female Connector - Retail Pack...

This was the cable I used to connect from the antennae to the SMA side of the Mofi modem: Amazon.com: MPD Digital 400-n-sma-7 Times Microwave LMR-400 Coaxial Antenna Cable Line with N Male &...

I'm not sure if this cable works for your setup, it would depend on the connection type to your modem. Good luck!!

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mborozny
Enthusiast - Level 3

Thank you! Checking this out right now.

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JRRinNC
Enthusiast - Level 3

mborozny, you should really try out the Mofi.  It has dual antennas that work great in my house.  When I got it (Pink plan from Unlimitedville) I figured I'd also have to connect an external antennae (which you can do with the Mofi) but found it wasn't necessary at all.  What sold me on trying it is Unlimitedville's 14 day complete money back trial/guarantee period.  I've had them for 3 weeks now and it's been great that entire time. 

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mborozny
Enthusiast - Level 3

Thanks again, JRRinNC.  I am still considering this option.

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JRRinNC
Enthusiast - Level 3

I've been using Unlimitedville for now for 3 weeks and all I can say is goodbye Verizon.  Unfortunately I'm on a LTE Installed (Cantannae) contract until December, so have to pay the stupid $20 access fee until then. I tried getting off it using chat but of course the rep on there was clueless and could not help whatsoever.  Oh well, I'll pay the $20 per month for a few more months rather than the exhorbitant fee to end the contract early.  I do also have a couple cell phone on Verizon and have been with them for MANY years.   But based on this experience with the "new unlimited that is not unlimited" plan, I will be canceling those as well -- probably the same time.  It looks like I get MUCH better speeds with T-mobile under under Unlimitedville at home, so will be checking them out as well as the other carriers.  I do think it's unfortunate that Verizon has gotten to the point of just not caring about who they lose.  Oh, and Verizon reps, please don't send me your worthless "please don't leave messages".  If you really stop the many many others here with similar issue from leaving, then STOP LYING TO US and FIX THE ISSUE.  So far, Verizon has interjected in this thread with absolutely NO resolution.  Until that happens, I certainly encourage others to check out Unlimitedville or similar options.  (By the way, those who have mentioned satellite -- been there done that -- ALMOST as bad as this "unlimited Verizon".  I'd certainly suggest Unlimitedville even if you have to use their most expensive plan which uses the SAME Verizon coverage, but is TRULY unlimited!)

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vzw_customer_support
Customer Service Rep

JRRinNC, thank you for the many years of being our customer. We want to be about solutions to the speeds you're getting once you've reached the 10GB of use. From reading the thread, I can see we can do better by those using the Home Fusion device on the unlimited plan. I've sent a private message to your community inbox. It troubles me that we have made you consider cancelling cell phones in addition to the Home Fusion service and I'd like the chance to work with you to prevent that from happening.

DAVLOV44
Enthusiast - Level 2

I’m not JRRinNC, I’m DAVLOV44.

I’ve already switched my two cell phones over to T-Mobile, I have internet service through Unlimitedville (T-Mobile), and I have hooked up Ooma Telo with two Linx devices. Just waiting for the two Home Phone Connect numbers to port to Ooma. So, it’s all a done deal. Five lines of service and equipment will leave Verizon.

Verizon has had ample opportunity to fix the problem for all Home Fusion customers. It’s a very simple matter of not treating Home Fusion as a tethering service. As you can read in the Forum, most would be content with what they thought they were getting on the “unlimited” plan, a reprioritization above 22GB. Nobody knew that they would be throttled to (in my case) 1% of original speed after 10GB. It is patently absurd for Verizon Management/Executives to think that we would be paying exorbitant rates for, say, 40GB a month (or 50 or 60) on our previous plans and then be satisfied with only 10GB at high speed with the remainder of a billing month at something approaching dialup speeds.

What we thought was going to happen is that we would get full speed until reaching 22GB, and then we would have a lower priority (as the notice said, “other Verizon customers will have priority”) during times of congestion. So, frankly, I expected to drop from near 50mbps to perhaps under 5mbps during periods of high data usage across the Verizon network. I could have lived with that. After all, we Home Fusion users are not in metropolitan areas where commuters clog the network, although we also recognize that the number of towers and the bandwidth available are also sparse where we live.

Now, what happened with speeds (and, no, I did not get any e-mail or text warning about approaching a 10GB limit) is after one week of my billing cycle, a month after changing to “unlimited”, there appeared to be a malfunction since web pages wouldn’t load (by the way, I reached that limit quickly because, when I went to “unlimited” I allowed my computers to download and install Microsoft updates that I had carefully managed previously). I called Verizon Wireless, of course, and was told they knew exactly what the problem was. I was astounded. After all, if Home Fusion is your only home internet connection, and it’s limited to 10GB a month, how can I keep my computers current with updates that are 5GB apiece? And those updates simply will not download at 100kbps speeds. Their servers stop sending data because they think the connection is broken.

I asked to be put back on my 40GB plan at the price I was paying. The rep put me on hold to consult with “management.” He said she “shrugged” and said there was nothing that could be done until the end of my billing month. I said that it was a lie. Technically, I’m absolutely certain that you can control everything on your network. If engineers and technicians at Verizon cannot, then they need to be replaced with competent people. So, it’s a policy issue, not a technical issue. It appears that either your Executives are incompetent or they intentionally want to drive all Home Fusion customers away because no Home Fusion user will tolerate the “unlimited” plan, and we can’t handle being throttled for three weeks until our billing cycle allows a change in our plans.

So, since Verizon claims they can do nothing, my only recourse is to do something. And here’s the thing about customers (since your “executives” don’t understand)—if you make a customer mad, you can’t afford (as a business expense) to undo that wrong (or perceived wrong) to keep them. You see, most of us will pay more elsewhere once we no longer trust you. It’s very clear that you don’t have our interests at heart (we don’t expect you not to have your own interests, but, if you don’t consider your customers, you’ll lose customers). There is absolutely nothing Verizon can do that would woo me back. And, as I said to the rep on the phone, “You don’t know me, but I hold a grudge and I never bluff. I will never purchase a Verizon service or product for the rest of my life.” Others might feel differently, however, Verizon would demonstrate what lousy business managers they are if they offer disgruntled customers enough to bring them back because that price goes up astronomically once they’ve found another solution. The time to keep them is when they initially complain. It would have been very easy to keep me by simply changing me back to my old plan at my old price immediately (or very quickly). Now, you’ve permanently lost a loyal customer that paid you over $300 a month.

Additionally, I will tell anyone and everyone my experience. I will badmouth Verizon at every opportunity and encourage everyone I discuss it with to use anyone besides Verizon. This debacle will cost Verizon for years.

Verizon’s stock price is awful, and it’s going to get worse. This stupid decision, among others, should result in several top executives being fired and leaving in disgrace. If you wonder how a company should be run, as viewed by stockholders, compare Verizon’s stock price history with T-Mobile’s.