Home Phone Connect 911 service
hgz
Newbie

Does anyone know whether you can dial 911 from a Home Phone Connect and get connected to your local 911 service?  I am considering switching to this from a wired land line but this is a "deal killer" for my wife.

 

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Re: Home Phone Connect 911 service
RoyB_VZW
Specialist - Level 1

We're sorry our initial response did not fully answer the question. The answer is yes, 911 from Home Phone Connect functions similarly to the way it would on your Verizon Wireless cellular handset; however, for emergency calls to 911 from indoor environments, please be prepared to provide your location within the premises to public safety. The GPS receiver embedded in this device works best when the device is located near a window or other opening. 

 

Thanks, 

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Re: Home Phone Connect 911 service
KinquanaH_VZW
VZ Employee Emeritus

Yes, 911 is included in the Home Phone Connect.

Listed below are Features of the Home phone connect.

Included features with the Home Phone Connect service are:

  •     Payment to your account
  •     Caller ID (number only, Caller ID with name not supported)
  •     3-Way Calling
  •     Last Number Callback (*69)
  •     411, 611, 911
  •     Call Forwarding
  •     Balance
  •     National Domestic Hotlines (#4673)
  •     TTY Compatible
  •     International Calling (via iDial or Calling Card).
  •     Voice Mail (*86)
  •     Call Waiting

 

[edited HTML for clarity]

 

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Re: Home Phone Connect 911 service
SuzyQ
Community Leader
Community Leader

Not sure if it's my computer or what, but your reply, Kinquana, is pretty scrambled...  :smileysad:

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Re: Home Phone Connect 911 service
budone
Legend

 


SuzyQ wrote:

Not sure if it's my computer or what, but your reply, Kinquana, is pretty scrambled...  :smileysad:


It is not your puter.

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Re: Home Phone Connect 911 service
SuzyQ
Community Leader
Community Leader
And it's now fixed - one of the mods said it was some "odd code" and it was reformatted and cleaned up - and looking much better too. Thanks! (And I'm glad it wasn't my machine - I don't need that on a Monday!) :smileyhappy:
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Re: Home Phone Connect 911 service
SuzyQ
Community Leader
Community Leader
Now, reading the reply, it doesn't really address the original question about whether 911 connects to the LOCAL 911 service or, as is the case if we call from our cell phone, the CHP dispatch center in the town 10 miles away....

In other words, does it behave as if you are calling from a landline or a cell phone? My guess would be cell phone, since all the other features appear to be cell phone features....
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Re: Home Phone Connect 911 service
RoyB_VZW
Specialist - Level 1

We're sorry our initial response did not fully answer the question. The answer is yes, 911 from Home Phone Connect functions similarly to the way it would on your Verizon Wireless cellular handset; however, for emergency calls to 911 from indoor environments, please be prepared to provide your location within the premises to public safety. The GPS receiver embedded in this device works best when the device is located near a window or other opening. 

 

Thanks, 

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Re: Home Phone Connect 911 service
BillD64
Newbie

Does this mean that the device may not connect with the local 911 and may connect with one in another area that will not where you are located even if you do give them the address where you are located?  This has been an issue with cell phone 911 calls.

 

 

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Re: Home Phone Connect 911 service
SuzyQ
Community Leader
Community Leader
That's exactly what the reply means - "911 from Home Phone Connect functions similarly to the way it would on your Verizon Wireless cellular handset" - in my case, it connects to the dispatch center in a town 10 miles away....
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Re: Home Phone Connect 911 service
Minniehaha
Specialist - Level 2

I know this has already been solved but wanted to give my experience to this question. I had a health problem and had to call 911 from a cell phone, first they ask your name and address that leads the 911 operator to your nearest Police Station and usually the police are there before the ambulance. After my experience I asked the police office what would happen if I could not speak and not able to give my name and address this is the answer to that - you dial 911  and keep the line open the 911 operator puts a trace on the nearest cell tower your calling from and that town will send out a police officer and if its a medical problem will call the ambulance this method does take longer and when calling 911 in person because once the locate the cell tower they have to start looking in the general area of the cell tower to find you. So the answer is yes if your calling from your local area you will get help from your local area if your out of town or out of state you will get help from that town and state.  (Under ,Menu go to Settings & Tools, then Phone Settings, then Location, then Location on E911 be sure the E911 is on.)

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