Home phone box not activating

[RBC8]

I have just received a new home phone box to replace our outdated box and it is having troubles activating. I thought I would ask the question here  and see if anyone else has been through this situation with customer service already. If not I will find out from them in the morning hopefully. If I get it working, I'll share the answer to my situation on this site. Thank you, if you have any information to this problem. Refer to me at @RBC8 . My username.