Victra Is the worst. I went there after my phone was stolen at work And honestly I would have rather dealt with the police Then the representatives There. Above the big Verizon sign they should just put a banner that says don't care. Then you know what to expect. I watched a retired CEO who had a 2:00 appointment and an offer card Be waited on at 220. He didn't have his phone To receive a text to verify his identity So he left never to return. I Called the number On the VICTRA invoice to ask a few questions And was on hold for 18 minutes Only have the call Disconnect because it said I wasn't a verizon customer. It took me 2 hours to return the phone I had gotten fromVictra. I had to go to the sugar house location where it took 3 1โ2 hours to get a new phone. I've been a Verizon customer for over 25 years And if I could have Switched to another carrier I would have.
We are deeply saddened to hear about your recent experience visiting a Verizon Authorized Retailer. We always strive to provide a stellar experience to each of our customers, especially those who have favored us with their loyalty for 25 years, and that is definitely not the experience we want you to have. Furthermore, we appreciate you reaching out to us on this platform. Verizon always takes your feedback seriously, and we look forward to turning this experience around. Please let us know what can we do for you today?
~Maria
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