Hotspot
barbarayearley
Enthusiast - Level 2

I have contacted customer service numerous times on chat, then speaking in person to reps and visiting 2 stores. I have waited 3 months after being assured that I will have hotspot internet next billing period. My lake house does not have internet available and I need hotspot there for computer & tablet. I finally had to get At& T service on older phone to get hotspot. Next step is change all phones to AT& T.  Verizon connection is little stronger at this remote area although at&t is 5g instead of Verizon's 4 lite. Just wondering if anybody at Verizon cares if I switch both phones to At& t. Disappointed customer.

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4 Replies
vzw_customer_support
Customer Service Rep

We are very sorry to read that you have not been able to get the Hotspot feature set up on your devices. We're here to help. We will be sending you a private note. ~Peter

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barbarayearley
Enthusiast - Level 2

My hotspot had internet for 1 week now gone again for 4th month.  I have invested hours of time, paid for it but still have to use old phone with AT& T service for hotspot. If nobody can fix it please admit it & I will switch all phones to AT&T. My rural  house does not have wifi service so I need hotspot.

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vzw_customer_support
Customer Service Rep

 

I'm sorry to hear you are having problems with your hotspot. Are you using the hotspot feature on your phone or a mifi device? What zip code are you in? What speeds are you seeing?-Joe

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barbarayearley
Enthusiast - Level 2

I am using hotspot feature on phone. My zip now is 44001. The current speed is 121.3 mb/s and no hotspot. I don't get hotspot at lake house either. I have been buying AT& T $30 cards for old phone for past 4 months & it gets hotspot fine at both houses. Last time I talked with one of your agents hotspot was fixed for a few days. If it wasn't for faster Verizon speeds at lake house I would definitely be with At& t. Could you please pass me on to manager or someone who knows how to fix this? Barbara yearley

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