I have a planned account, and I really need to use my mobile hotspot right now. What do I have to do? Mobile hotspot is included in my features so how do I subscribe?
A planned account? What is that? You should call customer service at *611 from your phone and request they check your account to verify that you add or use the mobile hotspot feature on your line.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
More Everything and newer plans have mobile hotspot built in. You just need to turn it on on your phone.
Having the mobile hotspot feature available is super convenient, STAMCD59. Here is how to turn in on with most phones. http://vz.to/2kguJLN
Ann154 is correct. You should verify if your account includes the mobile hotspot. As sprmankalel, points out the More Everything and newer Verizon plans, have the mobile hotspot included with your data.
AllisonC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Having the same problem sonce I activated my new phone. My new phone says I have to subscribe to use my mobile hotspot.
Right before my new phone arrived at the door I was using hotspot on my old phone. We pay for the more expensive unlimited plan just for the hotspot alone....
So activate new phone now hotspot won't turn on. Call and they say it's in the plan all that doesn't make any sense.
My wife then takes my old phone...
2 hours or so after we were just using its hotspot and I got my new phone in the mail activated....
So she takes it into verizon and gets the same plan I had on it.. Get home and now it's saying the same exact thing that she has to subscribe to use hotspot and to call..
Calls the number which it provided (same as I did when it said it on my new phone)
They go through the same process trying to figure it out this was yesterday. Friday 8/9/19
Nobody on any level can figure out how to get the hotspot to work or why it's not working. They are trying to figure it out. And said alot of customers are having this problem and that they are working on it that it should work within 48 to 72 hours.......
If someone figures it out before they let us know something I'd love to know what to do because we use our hotspot for alot of things including school and work in which my wife has things due this weekend and doesn't know what she's going to do now.......
As someone who always uses my own mobile hotspot feature, I realize how important it is. Let’s get to the bottom of this. A private message has been sent to assist you further.
SeanC_VZW
I am having the exact problem ...but for 2 1/2 months now
cdubbs97, We're sorry to hear that you're having problems with activating Mobile Hotspot, we're here to help. What's the make and model of your phone? What plan are you on?
TrinetteW_VZW
I have the Kyocera Pro 2 and Do More Unlimited plan. The phone tells me I need to supscribe to turn the mobile hotspot on. Our plan on my verizon shows that I have the mobile hotspot included.
We will get your Mobile Hotspot up and running! I have sent a Private Note so tha we can review the current account setup. I will look forward to working with you further. - YaleK_VZW
I have this same issue. I have the play more unlimited plan with hotspot included but when I try turning it on it says I need to subscribe to the mobile hotspot service. It gives me a link, but does not lead to any relevant information
We want to see this fixed. What's the make and model of your phone? How long has this been happening?
TabithaJ_VZW
Hello I have the the start unlimited plan on a Samsung galaxy 10 and I am getting the same message telling me to subscribe to the hotspot service. How can I fix this?
@Em18 wrote:Hello I have the the start unlimited plan on a Samsung galaxy 10 and I am getting the same message telling me to subscribe to the hotspot service. How can I fix this?
The Start Unlimited Plan doesn't include the mobile hotspot feature. You need to change to a plan that does include the mobile hotspot feature like the Play More Unlimited Plan or the Do More Unlimited Plan.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Em18, making sure you are aware of your options to enable the Mobile Hotspot feature on your device is important. @Ann154 has provided accurate information pertaining to the Start Unlimited Data plan. This plan does not include the Mobile Hotspot feature. You will have the available option to switch to one of our other Unlimited Data plan options such as the Play More, Do More or Get More Unlimited Data plan in order to be able to enable the Mobile Hotspot feature. Does this help?
Please follow this link to review all of the Unlimited Data plan options that we offer www.vzw.com/unlimited.
SylviaT_VZW
this terrible
I am having the same problem and was on hold for two hours until 9 when the time is up for the support line about ready to cancel everything
So sorry to hear about the issues with enabling mobile hotspot on your service and issues with getting help, Jbrowning. We would never want you to consider leaving the Verizon family and it's vital that we figure this out as we understand how useful this feature is. As has been mentioned earlier in this forum, the Start Unlimited plan does not have mobile hotspot included so if you have that plan, you would want to get a plan that does include it and you can view all of our unlimited plans here: vzw.com/plans/unlimited If your plan does support the feature, we're happy to take a closer look at this and you can check the Private Note we have sent.
RyanM_VZW
You can also add Mobile Hotspot to your non-Mobile-Hotspot-inclusive plan for an additional fee, last time I checked. Of course, Verizon Wireless might have changed that policy.
Having the exact same issue...the verizon rep said it was part of my plan, but then when I try to turn it on, it says I need to subscribe to the service...I've seen a bunch of people post about this.
Same problem.
Start a new topic or ask questions in the open forum.
