How can I report poor coverage?
a_b_spencer
Enthusiast - Level 1

For more than a month the reliablity of Verizon service at my place of work has fallen off a cliff.  This is a huge problem because my desk phone, work cell phone, and personal cell phone are all on Verizon!   Calls are poor quality with frequent dropouts and sometimes fail completely.  To finish a fairly short conversation takes many repitions of the same setence before it is clearly understood by the party on the other end of the line, and some calls take three or four redials due to "call failure".   A buissness cannot stand for this poor level of performance.

I've tried dailing *611 to report the problem three times.  The call either fails completly before I can navigate through the phone tree or the system does not acknowlege the nuber I have keyed in, then the system hangs up due to "lack or response".   Talk about adding insult to injury!

22 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with your service and we want to make sure that you get the help you need. Are other Verizon users affected? What kind of signal does your device show when service is not ideal? ~Peter

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Coverage in and around Heritage Crest / Heritage Overlook, Roberts Ct. and Loyd Ln. in the 21061 zip code has no coverage or 1 bar for an area around these buildings hundreds of feet in diameter. This is an elderly, disabled and low-icome community that would appreciate a signal check and boost as soon as possible.

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vzw_customer_support
Customer Service Rep

We're terribly sorry for the issues you have encountered with your service. When did this issue start? Are you having issues with your calls, text, data or all of the above? Are the issues mainly indoors or outdoors? 

~Ivone

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im also getting bad service in stores target even small stores like ups 

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vzw_customer_support
Customer Service Rep

I know how important it is to keep my service when I am shopping as well, gallomendez09. I also have poor service while I shop at Target. The unfortunate side affect of a wireless signal is that there are a number of factors outside of our control that can impact coverage indoors. This is why we cannot guarantee coverage inside. What happens with your service outside of these store locations?

-Joseph

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LC7114
Newbie

I too have bad reception service in the Crosby area . At the mud park extreme off road. There is a cell tower near by. Had att for 10 years and the service works great there no issues at all. and just switched a month ago. Regretting it . It happens to all of us that have Verizon. Have y’all done an upgrade on that tower. 

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vzw_customer_support
Customer Service Rep

Oh, no! LC7114 dealing with service issues can be frustrating, especially if you have bad reception. Our goal is to offer the support you need.

 

Let's gather more information. When did the problem start? What recent changes have you made? What exactly happens when you attempt to use the service (calls/texts/data)? 

~Gilbert

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I also have very poor signal, even though the coverage maps show good coverage in my area. I have both iPhone and Samsung devices with up to date software. Calls and data connections drop across the area, not just inside structures. Phones show 1 bar of 4G, or less. Text messages are also not received. Near the area of Briargate Parkway and Grand Lawn Circle in 80924. Signal has never been great, but the problems has been getting worse over the last couple of years.

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vzw_customer_support
Customer Service Rep

We understand the importance of having reliable coverage. Please tell us, does this happen during specific times of the day? Is this impacting other devices on your account? ~Geo

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It happens at all times of day and night to all devices on my account.

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bobobon
Newbie

Yes, all my family and friends who are using Verizon faced the same issue. That includes the iPhones (14 max pro etc.) and Galaxy S22 ultra. We all see are the same 4G LTE one bar signal only. (Never get better anytime of the day) Of course, whoever not using Verizon, like T-mobile, gets exceptional signal everywhere. 

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bobobon
Newbie

So, what else do you need to know?

bobobon_0-1718301744104.png

 

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vzw_customer_support
Customer Service Rep

Thanks for those additional details, bobobon. Is this location your home area? Did you have service here previously? You mentioned this is happening both indoors and out. How far away from this location do you have to travel before service improves?

-Lauren

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bobobon
Newbie

Yes, it is. I just moved here for 1.5 years, and reception has been terrible. I would say about 0.25 miles.

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vzw_customer_support
Customer Service Rep

That is definitely not the experience we want you to have with our service. Please tell us a little more. Do you have problems indoors or outdoors? What model is your device and is the software up to date?

~Maria

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bobobon
Newbie

Hi Maria, I think you may have asked me the same question before.
bobobon_1-1718924392631.png

My roommate and I both use the Samsung S22 Ultra. Both phones have the latest software installed. My location is Torrance, CA 90504.

bobobon_0-1718924034132.png

All my family and friends who are using Verizon faced the same issue. That includes the iPhones (14 max pro etc.) and Galaxy S22 ultra. We all see are the same 4G LTE one bar signal only. (Never get better anytime of the day) Of course, whoever not using Verizon, like T-mobile, gets exceptional signal everywhere. 

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vzw_customer_support
Customer Service Rep

We appreciate the additional details, bobobon. To best assist, we'll be sending a Private Message. 

~Izzy

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bobobon
Newbie

I have the same problem: no reception indoors or outdoors, for both voice and data!

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vzw_customer_support
Customer Service Rep

That is definitely not the experience we want you to have and would like to have the opportunity to help. Please tell us, what model is your device and is the software up to date?

~Maria

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bobobon
Newbie

My roommate and I both use the Samsung S22 Ultra. Both phones have the latest software installed. My location is Torrance, CA 90504.

bobobon_0-1716922750413.png

 

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