The Exton, PA Wireless Zone "fake" Verizon store made changes to my account without my permission. My son was supposed to go to the Verizon Corporate store but went to Wireless Zone by mistake. All he was trying to do was switch service from his broken phone to his spare phone but was conned into a new phone. Somehow all without my authorization and I'm the only person on the account. The worst part is that my plan was changed, and my hotspot was removed. Found this out while trying to work off my hotspot and couldn't. I was told sorry for the inconvenience. Not an inconvenience, I couldn't do my job today. This is being reported to Verizon Corporate, the Attorney General, the BBB and the FCC. I need my plan and bill back the way it was. Wireless Zone should not be permitted to represent Verizon as most people don't know the difference and they are giving Verizon a terrible reputation.
Hello rob1234567. We're terribly sorry for any issues you have encountered with your account. We will be sending you a private message to further assist.
~Ivone
Hey Rob, concerned customer in a similar situation. Did they ever fix your plan for you or just give you the run around?
I also had an issue with a Wireless Zone in Philadelphia. I returned equipment, as instructed. Upon walking in the representative “Joe” had an awful attitude, and when he saw the box with the equipment, he started to say they don’t take it there, then asked me if I was picking up- which I explained no, and that I was told I could return the equipment there. He then took the router, and two cable boxes and told me they don’t take the power cords and remotes those are mine. I said it was Verizon’s equipment (and the instructions actually say to include the power cords). I told him that he could dispose of it, he then said if I wouldn’t take the cords that he wouldn’t accept the return. I informed him that I wouldn’t be taking the cords and he said I could throw them outside. He again threatened to not accept the return, if I wouldn’t take the cords. He then began to belittle me, saying something to the effect of not getting my way and throwing a tantrum. I again explained that I wouldn’t be taking them, during this time he pulled the rubber cushion off of one of the cable boxes. I pointed it out and said I don’t want to be responsible for that damage that he just did it. He laughed. I then asked for a receipt for the return which he gave me. He then threatened, multiple times, that if I don’t take the cords that he would just put the equipment back on my account as though I didn’t return it. I explained that would be fraud and theft- because I was returning the equipment to them and it was no longer in my possession, it was in his/Verizons. I asked for a supervisor, he said there was no one, I asked for help from the other employee who said there was no one. There were three other customers people in this store. I left store, leaving cords and the equipment in his possession and he said he would be putting the equipment back on my account. This is fraudulent and his conduct was threatening , harassing and belittling. I would like Verizon to address this.
Hello DPol9, Thank you for sharing your recent experience. Your feedback is valuable. Do you have a moment to meet me in private chat, so we can get a few more details? We do take your experience seriously and would like to further address with your help.
-Deb
Start a new topic or ask questions in the open forum.
