How do you warn people
Nicoleg88
Newbie

I'm actually appalled by the behavior of 9/10 different Verizon representatives I had to deal with for a simple phone migration. I've been with Verizon for 15 years and really haven't ever had any issue they weren't willing to KINDLY and caringly tend to, even when I was speaking with osl yesterday before the nonsense that followed happened, I was telling him how great Verizon has been and I didn't want to switch to his suggested at&t. Now I'm thinking that's what we will be doing. Between ignorant Verizon personnel getting my husband's number stuck in limbo, them creating orders for a phone after we told them no, which then resulted in longer wait times so that they could track this down and cancel the order and begin a new one, rude customer service and 3 dropped calls during transfers after being on the phone with them for half hour to an hour at a time, just to call back and start all over again. Called to talk to someone today and the best they could do for me is "leave a note in my file". Thanks Verizon. Shows how much they don't care about their customers. Anyone have any good advice on new carriers?

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vzw_customer_support
Customer Service Rep

We appreciate the details of your message. We realize you have been through so much already, and we want to help. Be advised, we're here to assist you anytime. Send us a Private Note. Thank you. *Andrea

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