Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
How long does it take for an order to cancel
gregsl1
Enthusiast

Dec 19 order was stuck at UPS so they told me to cancel and re-order. 48 hours later, site still said I can't upgrade (and my VerizonUP money was still gone). 

 

So I called Online Order Team (866) 338-7390 as hcbrown suggested and the first person I spoke to knew exactly what the problem was (needing to be CLOSED) after canceled. Unfortunately for me, since it was shipped and still not returned, he couldn't close it but I think this will work for many of you out there. For me, I think he is trying to bypass that and clear the site for me manually but again, I think this is the solution for most.

0 Likes