I dropped off my trade in at a UPS store and they would not give me a tracking number. I did receive an email that it was received, but then the credit appeared to be reversed on my bill. Now I cannot find any information about the trade in.
Checking the status of your trade-in is important. Here is a link that you can use the submission ID (should have been provided upon trade-in submission) to check the status of your trade in, click here https://www.verizon.com/od/trade-in/checkStatus#/