I have had (5) lines with Verizon for past 11 years and I had a Very bad customer service experience from a supervisor today named “Amanda“ worker number [removed]! As much money as we pay per month in this case my wife and I for our family plan, you’d think they value customer servic. Well I wo like an apology personally from this “supervisor“ Amanda. Regardless I’m looking into other options for phone service and will have to pay the early term fee. I refuse to pay these prices and have awful customer service and NO ACCOUNTABILITY! Im trying to find out who’s her boss so I can relay my experience and let them know I’m serious about taking my $450+ per month elsewhere and it may actually be cheaper based off what I’m seeing from competitor.
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The correspondence address listed under the Contact Us link at the top of every Verizon Wireless web page is a way to report your complaint to VZW. Verizon Wireless - Contact Us
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
That won't help. They really don't care, trust me. Customer satisfaction means nothing to them. They will just tell you what you want to hear. I've tried that. Don't waste your energy on this useless company.
I had the exact same issue with extremely poor customer service as well today and it was escalated to a supervisor whom I angrily hung up on who repeatedly called back and wouldn’t say anything on the phone until I turned my phone off so I felt I was being harassed and overcharged and still my problem was not fixed nor would it be because this is the second month the issue has been happening. I will be switching to better service and cheaper as well with customer service agents who don’t give you into giving a rep a 5 star rating so they can be promoted for NOT DOING THERE JOB!
Myriabvv, we're terribly sorry for the issues you have encountered. This is definitely not the experience we want any of our customers to have. We will b sending you a private note to further assist.
~Ivone
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