The Verizon service in my neighborhood in central NJ has deteriorated significantly over the past year or so. I somehow think it had to do with the transition to 5G since it was around that time. It has nothing to do with phones - I have a Samsung S20 and there are 4 Iphones in the house with similar issues. We used to have rock solid service and now we regularly drop calls and get one or so bars in our home and drop calls driving in the neighborhood. We are in a very populated area.
I've called Verizon multiple times. I was initially given a network extender which is a terrible device. The call quality is very bad (echos) and the range is very small and doesn't cover my home. Recently called Verizon again and was told to enable WiFi calling. I don't need to pay Verizon while I use my WiFi. The network extender already does that. I was told my complaint was escalated to Tier 2 support, but it's been more than 2 weeks an not a word.
We pay a huge amount of money and I'm about done. How can I get a qualified person at Verizon to look into this? I am seriously considering ending my long term relationship with Verizon. I don't want to, but I also need the service to work.
Thank you,
Having issue with your services in your area is not what we want to hear. We can check your account for further updates on your issues. *Rhonda
Please do so and let me know what you need from me. we can't live with this in the post covid work from home environment.
Great, let's take a look! To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!
By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.
Authenticate and continue here:http://spr.ly/6008Ml7AA
*Angela
Thank you, but I receive this message:
We're sorry but this session is no longer valid. Please reach back out to us on Social Media to get a new secure conversation link.
Thank you very much for your response, QLABDAD, we are here for support and happy to help! Were you able to send a new message to continue the conversation?
*Cheyenne
@vzw_customer_support I still have not heard from Verizon. When can I expect some action on this? Saying that you 'can' check my account isn't a commitment to do anything.
Hello! We regret to hear about your experience. Besides, dropped calls, are you having issues with data and text as well?
*Leyla
Can't tell. We are connected to WiFi for data when at home.
Thank you for clarifying your situation. We will be sending you a Private Note to continue assisting you.
~Laura
Thank you for reaching out for support. I was able to read our prior messages and see you had reached out for support regarding the signal issues in your neighborhood. As a work-from-home employee myself, I understand the need for having a strong and reliable connection at home! We're sorry to hear this has impacted your calls and overall network connectivity. You mentioned previously that you had already contacted our technical support team. Do you know if a network ticket was created to escalate this issue to our network technicians? ~Laura
I was told that I would be texted the support ticket number, but it never came. I was already 45 minutes into the call and couldn't wait any longer.
My zip code is 08824. I really can't say how far I have to go for a good signal. All I know is the strength is poor in my my home and there are dead spots in the neighborhood. My wife drops calls driving into the neighborhood. We live in a very populated area in between a major county highway and major state highway with about 1 mile separating them. Again, the service used to be very good.
Am I going to get support on this issue or not? I'm really getting frustrated. No contact from Verizon on my prior calls and no productive support here. I'm being ghosted.
I got a secure message notification was expired within about 15 minutes. Several replies from Verizon with questions here, but no real support.
VERY DISAPPOINTING VERIZON!
I would be feel just as frustrated if my service was not working as it once did, QLABDAD. We want to ensure there is a resolution for you. I see we have worked with you through Private Note. Please reply to our Private Note to continue. I'm confident we'll get to the bottom of this. -Danielle
Verizon support - OMG is this frustrating. You folks are not reading this thread. I AM NOT HAVING A PRIVATE MESSAGE. THE LINK PROVIDE EXPIRED WITHING 30 MINUTES AFTER THE NOTICE WAS SENT TO ME!
We checked the zip code you provided and there is no current or active network disruption alert for the area. We understand the situation is frustrating and want to ensure we assist you in the best way possible and resolve this situation for you. The reason we move our conversations over to Private Note is to ensure your information is kept private and confidential. Please reply to our Private Note to continue.
~Laura
As a consumer, I sincerely understand your concerns as the service and signal were better in that area before. Our resources show that structural interference can impact radio signals greatly and we cannot guarantee indoor service. Additionally, several other factors outside our control can impact wireless service at any time, please visit this link https://www.verizon.com/support/troubleshooting-wireless-signal-coverage-video/ to confirm. ~Laura
Hello Verizon,
I started this thread and you helped someone else! I am glad that he/she got assistance but what about my problems?
Hello! We would be more than happy to assist. Just to confirm you are reaching out regarding service issues in your area, is that right?
*Leyla
I have no cell service and I cannot make a call on wifi. My internet is working fine. What is wrong with my iPhone?
Start a new topic or ask questions in the open forum.
