I need to submit a formal complaint against a tech support agent.
I was on the phone with her for 2 hours and she basically tried to impersonate someone else when I asked her to transfer me to either her supervisor or a higher level tech support agent because her instructions pretty much bricked my phone. When I confronted her about her changing her voice tone to make her sound like someone else, she panicked and kept putting me on hold.
This is utterly ridiculous and I need to file a complaint. I've never had an agent do this to me with any other services; it was like a scene from a comedy movie, except the situation was not funny.
Thank you for taking the time to lift your concerns to us, Penntist. We value your feedback, and want to make sure that your voice is heard, and we also want to help resolve any issues with your phone. To best assist, we'll be sending a Private Message.
~Izzy
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