If it wouldn't cost me $585 to cancel all five lines I have with Verizon, I would drop them in a heartbeat! Been a customer since they were GTE Mobilnet WAAAAYYYY back when. Had up to eight lines with Verizon at one time, never had a problem, paid all bills on time, things were great. Cancelled three lines, paid to break the contracts, kept five lines with Verizon. Final payment on cancelled lines needed to be broken into three payments. Called 12/11/09 to make first payment, scheduled two equal payments for Jan/Feb, no problem. Informed customer service my account was on auto-pay but I could not cancel it because I couldn't access it since the phones were inactive. No problem, they would take care of it, I could call in January to make next installment. 12/22/09, the full amount was withdrawn from my checking account! Much to my dismay, my bill pay account went to a negative balance and then got worse with bank fees and other charges that were assessed. I called Verizon on 12/22/09 to complain, they said they would "send it for review", they acknowledged it was their mistake (good thing I kept notes from the 12/11/09 phone call) and they said it should be resolved in 7-10 business days. OK, I called back on 01/05/10 and was told a representative would call me on 01/06/10...no call. I called again on 01/07/10, this time I was told there was a "10-day hold" put on the review and someone should be calling me back. I could not speak to someone directly in the department handling the review, but I should get a call back...yep, I've heard that before! At this point, the issue isn't the amount they took out, it is the bank charges. The bank won't refund the charges until Verizon refunds the money to my bank account because that would show my bank that Verizon was the reason my account overdrafted. I am so frustrated with Verizon that I would love to cancel all service with them. Every time I call customer service I start off with a smile on my face, end up being transferred 2-3 times, spend at least 10-15 minutes on hold while each rep reviews my account, and then I end up boiling mad. Does anyone else have these issues when dealing with them????
I have a HTC Incredible (which isn't). The stupid thing has NO battery life. I've taken it in at least 4 times because of it. I got it in January of 2011 so I am not eligible for upgrade. They came out with iPhone after I got mine so no upgrade available. Tried diligently to discuss that with them and convince them to let me get an early upgrade to the iPhone so I can at least make it a day without charging. The **bleep** they paired me up with as "customer service" actually had the marbles to start arguing with me about battery life comparing the two devices. I actually hung up on him. Just **bleep** me off. I'll "Craigslist" an iPhone for now and just hate the morons they put on the phones.
I am definitely with you on this!! I don't even know where to begin on how they have charged me for months on end for things not only that I don't use, but don't even have! And I can never talk to anyone in per person!! I absolutely despise Verizon!
Everybody should dump Verizon in favor of their competition. That is what me, my son and wife will do tomorrow.
They make it messed up impossible to speak to a human. Can the margins be that tight they go to the last degree to push every customer to manage their own problems. This is my least favorite company on earth.
Hello ptrexler,
We are always here when you need us the most. We offer several options to contact us including on Facebook and Twitter: https://www.verizon.com/digital/nsa/nos/ui/contactus/nonsigninlanding What questions do you have about your account? How can we help you today?
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