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I've been getting this same error message for over a week. Whenever I try to access the home internet management page (https://www.verizon.com/consumer/myverizon/web/internet), it takes 15-20 seconds loading and then shows me the red banner with the error message, and the link that takes me to the device management page is gone. I can't get into the device management page, and some of my devices are stuck permanently blocked from my wifi.
From a device which can still get onto your network, visit https://192.168.1.1/ and log into the router using the credentials found on a sticker attached to the router. Once you're in the router's web interface, you should be able to unblock devices.
Worst case, try giving your router a factory reset by holding the Reset button down for about 20 seconds. That should clear any memory of blocked devices. Keep in mind doing the reset will clear out any customizations to the router, like a custom Wi-Fi network name and password. You'll need to set those back up once the router has booted following a reset.
We're sorry to read about the issue with accessing your router settings. Is this for 5G Home or Fios service? ~Peter
I have this same problem with no luck from Verizon support. I even have a ticket that I cannot get them to address.
did Verizon ever address your issue. I cannot get them at all to respond to me.
We're sorry to read about the issue with accessing your router settings. Is this for 5G Home or Fios service?
~Gilbert
This is still an issue. I cant manage the devices on my network.
Start a new topic or ask questions in the open forum.
