I can’t make myself the account owner after making my own account

00plikins
Newbie

About a month ago I spoke to a Verizon representative on the phone to take my phone number off of my old family plan and make my own account to buy my own phone with my own phone bill. I recently discovered that I cannot access payment options for the phone bill because the owner of the old account is listed as the owner of the current account. How do I make myself the owner of this account?

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vzw_customer_support
Customer Service Rep

Hello, 00plikins. Help is here as we understand the importance of having the correct title on your online account. I have sent you a Private Messge for further assistance for your account concerns. 

-Natasha

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